HTC High-Speed Internet Security Frequently Asked Questions

1. How can I better protect my computer? HTC provides award winning help in protecting your computer, by giving you FREE Trend Micro Titanium Internet Security! Trend Micro Titanium Internet Security is an industry leader in protecting hundreds of thousands of computers world-wide. With Trend Micro Titanium Internet Security, you will get protection from viruses, worms, Trojan Horses, hackers, phishing attackers, spyware slow downs, and unwanted changes to operating system and critical software. You also get home network control, Wi-Fi intrusion detection, URL filtering (parental control), security check, and identity protection. 2. What does Trend Micro Titanium Internet Security cost? As a valued HTC High-Speed Internet residential customer, Trend Micro Titanium Internet Security is FREE!

3. How do I get Trend Micro Titanium Internet Security?
Access links to download Trend Micro Internet Security HERE.

4. Do I need Trend Micro Titanium Internet Security on each of my PCs if I have a network?
You do need to install Trend Micro Internet Security on each of your PCs to provide protection to every computer in your home network. (Security Suite not recommended for commercially networked computers.) HTC provides each HTC High-Speed Internet customer up to three serial numbers.

5. How long will it take to download?
With HTC High-Speed Internet it may take up to 10 minutes to Save and Complete the Installation of the software onto your PC.

6. Does it matter what Operating System, Memory, or Browser I have?
Yes, please refer to the chart provided HERE.

7. What if my Operating System and/or browser worked for the previous Trend Micro Titanium Internet Security but not for this one?
Continue to use the version you are currently running. You may need to consider another security suite or upgrading your computer as your version may no longer continue to receive updates.

8. What if I don't understand how to configure my Trend Micro Titanium Internet Security after it is downloaded?
Standard configuration settings will be automatically established when the product is installed. These settings are appropriate for most installations but you should verify the configuration to determine if the settings are correct for your use. The product is very intuitive, so most people can simply navigate through the software and select the configuration options that are appropriate for them. And, of course, you can also call our Technical Support Staff. You can reach them anytime 24 hours a day, 7 days a week; HTC High-Speed Internet customers dial 369-8745.

9. What if my Trend Micro Titanium Internet Security indicates that it is going to expire within the next month and I am a current HTC Internet customer?
Your Trend Micro coverage is good for one year from activation date as long as you are an active HTC Internet customer. Expiration Date on the software indicates 30 days forward on a rolling basis.

10. Can my friends also get Trend Micro Titanium Internet Security?
Yes, if they also have HTC High-Speed Internet Service, they can be protected for FREE. If they are not an HTC Internet Service customer they can purchase Trend Micro Titanium Internet Security for $69.95/year from an authorized reseller.

Click here to download Trend Micro Titanium Internet Security.

For technical support, call (843) 369-8745 24 hours a day, 7 days a week.