HTC Internet Security Frequently Asked Questions

1. How can I better protect my computer? HTC provides award winning help in protecting your computer, by giving you FREE Trend Micro Internet Security Suite! Trend Micro Internet Security is an industry leader in protecting hundreds of thousands of computers world-wide. With Trend Micro Internet Security 2008 (Trend Micro Internet Security you will get protection from viruses, worms, Trojan Horses, hackers, phishing attackers, spyware slow downs, and unwanted changes to operating system and critical software. You also get home network control, Wi-Fi intrusion detection, URL filtering (parental control), security check, and identity protection. Trend Micro 2008 Internet Security Suite also stops spam that in the past has gotten past security disguised as an image. Plus, coming in a near future release, Trend Micro Security 2008 will protect PCs from suspect and risky websites that are included in emails or during surfing.

2. What does PC-cillin Internet Security cost?
As a valued HTC residential Internet customer, PC-cillin Internet Security is FREE!

3. How do I get PC-cillin Internet Security?
Go to SCCoast.net or HTCNetRacer.net and click on the PC-cillin Internet Security icon link.

4. Do I need PC-cillin on each of my PCs if I have a network?
You do need to install Trend Micro Internet Security (PC-cillin) on each of your PCs to provide protection to every computer in your network. Security Suite not recommended for commercially networked computers. Security Suite not compatible with Macintosh.

5. How long will it take to download?
With HTC NetRacer it may take up to 10 minutes to Save and Complete the Installation of the software onto your PC; with HTC dial-up service it may take a few hours.

6. Does it matter what Operating System, Memory, or Browser I have?
Yes, please refer to the chart provided on the Download Page.

7. What if my Operating System and/or browser worked for the previous Trend Micro Internet Security but not for this one?
First uninstall the version you are currently running, then go to the download page and select the version you were using and download and install using the new Product Registration Serial Number to ensure it will not expire for an additional year.

8. Where can I locate my Product Registration Serial Number?
The product registration key will be provided on the download web site.

9. What if I don't understand how to configure my Trend Micro Internet Security (PC-cillin) after it is downloaded?
Standard configuration settings will be automatically established when the product is installed. These settings are appropriate for most installations but you should verify the configuration to determine if the settings are correct for your use. The product is very intuitive, so most people can simply navigate through the software and select the configuration options that are appropriate for them. And, of course, you can also call our Technical Support Staff. You can reach them anytime 24 hours a day, 7 days a week; HTC NetRacer customers dial 369-8745 and Dial-Up customers call 1-888-781-2006.

10. Can my friends also get Trend Micro Internet Security (PC-cillin)?
Yes, if they also have HTC Internet Service, they can be protected for FREE. If they are not an HTC Internet Service customer they can purchase Trend Micro Internet Security (PC-cillin) for $49.95/year from an authorized reseller.

Click here to download PC-cillin.

For technical support, call (843) 369-8745 24 hours a day, 7 days a week.