Maintenance Alerts

HTC Planned Maintenance Alert: Wednesday, March 8 and Wednesday, March 15
On March 8 and March 15, HTC Digital Cable will be doing network maintenance. This work will be completed during maintenance hours between 12:00am to 5:00am and will cause service interruptions.  TV Everywhere service that provides access for online and mobile viewing will continue to be available as an option during this time.
Once the upgrade is complete, HTC Digital Cable set-top boxes will work as normal.  To reestablish video connection, you may need to turn your set-top box off and back on.  Also, if you have a television not connected to a set-top box, you will have to rescan your television channels on or after March 15.  For details on how to rescan you channels, check your television manual or the manufacturer website.
We appreciate your patience during these upgrades and thank you for your continued support.  Watch for announcements in the coming months on how this maintenance will enhance your service.   

HTC Planned Maintenance Alert: Tuesday, March 14
HTC will be performing maintenance on our network on Tuesday, March 14. The work will be done during our maintenance window between the hours of midnight and 6 a.m. to minimize the impact on our customers. During this time some customers in Murrells Inlet may experience a 5-10 minute interruption of HTC services. If you have a security system connected to an HTC phone line that may be interrupted as well. We apologize for any inconvenience this may cause. If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186. Thank you.

HTC Planned Maintenance Alert: Thursday, March 16
HTC will be performing network maintenance on Thursday, March 16 in the Aynor area. The work will be done during our maintenance window between the hours of 2 a.m. and 6 a.m. to minimize the impact on our customers. During this time some customers may experience a very brief interruption of internet and data services. We apologize for any inconvenience this may cause. If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186. Thank you for your patience and cooperation.

HTC Planned Maintenance Alert: Tuesday, March 28
HTC will be performing network maintenance on Tuesday, March 28 in the South Conway area. The work will be done during our maintenance window between the hours of 2 a.m. and 6 a.m. to minimize the impact on our customers. During this time some customers may experience a very brief interruption of internet and data services. We apologize for any inconvenience this may cause. If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186. Thank you for your patience and cooperation.

HTC Planned Maintenance Alert: Tuesday, April 4
HTC will be performing network maintenance on Tuesday, April 4 in the Conway and North Conway areas. The work will be done during our maintenance window between the hours of 2 a.m. and 6 a.m. to minimize the impact on our customers. During this time some customers may experience a very brief interruption of internet and data services. We apologize for any inconvenience this may cause. If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186. Thank you for your patience and cooperation.

HTC Planned Maintenance Alert: Thursday, April 6
HTC will be performing network maintenance on Thursday, April 6 in the Murrells Inlet area. The work will be done during our maintenance window between the hours of 2 a.m. and 6 a.m. to minimize the impact on our customers. During this time some customers may experience a very brief interruption of internet and data services. We apologize for any inconvenience this may cause. If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186. Thank you for your patience and cooperation.

HTC Planned Maintenance Alert: Thursday, April 20
HTC will be performing network maintenance on Thursday, April 20 in the Loris area. The work will be done during our maintenance window between the hours of 2 a.m. and 6 a.m. to minimize the impact on our customers. During this time some customers may experience a very brief interruption of internet and data services. We apologize for any inconvenience this may cause. If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186. Thank you for your patience and cooperation.

Sun Spots

Sun outages take place every year during the Spring and Fall when the sun passes behind a satellite. During these mini-eclipses, energy from the sun causes degradation in the video signal. Video customers may experience anything from a slight signal degradation such as tiling to complete signal loss. The outages will be gradual and slight on the first and last days of the cycle, reaching a peak during mid-cycle when the sun is located directly behind the satellite. The exact date, time and severity of these outages will vary. The fall cycle will last several weeks in October. If you experience outages longer than 15 minutes, please contact our Repair Department at 365-2186.

 

 

Tools & Options

Help
Channel: Simple Page
Entry Title: Maintenance Alerts
Entry ID: 558

[CLOSE]

HTC Member Connections Bundle Calculator

Click on our Bundle & Save calculator to add up your savings! You’ll see how the more you bundle the more you save!