Maintenance Alerts

HTC Planned Maintenance Alert: Tuesday, January 17
HTC will be performing maintenance on our network on Thursday, January 12. The work will be done between the hours of 8 a.m. and 4 p.m. During this time some customers in Myrtle Beach may experience an interruption of HTC services lasting approximately 15 minutes. If you have a security system connected to an HTC phone line that may be interrupted as well. We apologize for any inconvenience this may cause. If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186. Thank you.

HTC Planned Maintenance Alert: Wednesday, January 18
HTC will be repairing damaged cable in the Murrells Inlet/Garden City area on Wednesday, January 18, weather permitting. The work will be done between the hours of 8 a.m. and 5 p.m. During this time some customers in the area may experience a brief interruption of HTC phone and Internet services. If you have a security system connected to an HTC phone line that may be interrupted as well. We apologize for any inconvenience this may cause. If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186. Thank you.

Sun Spots

Sun outages take place every year during the Spring and Fall when the sun passes behind a satellite. During these mini-eclipses, energy from the sun causes degradation in the video signal. Video customers may experience anything from a slight signal degradation such as tiling to complete signal loss. The outages will be gradual and slight on the first and last days of the cycle, reaching a peak during mid-cycle when the sun is located directly behind the satellite. The exact date, time and severity of these outages will vary. The fall cycle will last several weeks in October. If you experience outages longer than 15 minutes, please contact our Repair Department at 365-2186.

 

 

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