HTC Paperless Billing

HTC Bundles - Frequently Asked Questions

HTC Unlimited Talk

What does HTC Unlimited Talk include?
HTC Unlimited Talk includes unlimited nationwide calling on BOTH your HTC home phone and HTC Wireless phone for as low as $79.99 a month when bundled with other qualifying HTC services.

What are the benefits of Unlimited Talk?
Unlimited Talk offers unlimited nationwide calling on both phone services at an affordable rate and peace of mind. There are no overage charges, no long distance, and no monthly surprises with Unlimited Talk.

How can I get unlimited calling on both phones for as low as $79.99 a month?
You can enjoy unlimited nationwide calling on both your home phone and wireless phone for as low as $79.99 by bundling your two phone services with two other qualifying HTC services.

What additional services qualify to reduce my rate?

  1. HTC Digital Cable.
  2. HTC High-Speed Internet.
  3. HTC Security.

What are some of the requirements for Unlimited Talk?

  1. Must have HTC home telephone service and HTC Wireless service.
  2. All services must be combined on one bill.
  3. Qualification for the special pricing requires that you retain all qualifying services.
  4. Programs and pricing may vary by area; HTC services available in most areas.

Can I sign up for Unlimited Talk with home telephone service and wireless service only?
Yes. You can enjoy unlimited nationwide calling on both services for as low as $99.99 a month with no additional services.

What is the New Customer Incentive?
The New Customer Incentive makes switching to HTC Wireless easy! Get up to $150 towards early cancellation penalties with your current wireless provider when you switch to HTC Unlimited Talk.

What are the requirements for the New Customer Incentive?

  1. Credit is not automatic; must provide a copy of your last billing statement showing early cancellation fees from your previous wireless provider.
  2. Receive up to $150 credit towards your primary wireless line and up to $75 credit towards secondary (family) lines.

How many wireless lines can I add with Unlimited Talk?
You may add up to four (4) additional wireless lines (for a total of 5) with Unlimited Talk.

How much are secondary (family) lines with Unlimited Talk?
Add up to 4 additional wireless lines for as low as:

  1. $29.99 a month per line with 4 services (home phone, wireless phone, and 2 other qualifying services)
  2. $39.99 a month per line with 3 services (home phone, wireless phone, and 1 other qualifying service)
  3. $49.99 a month per line with 2 services (home phone and wireless phone only)

Is there an activation fee for new wireless service?
No. There is no activation fee when you sign up for Unlimited Talk and new wireless service.

Does Unlimited Talk offer additional savings on text messaging?
Yes. Unlimited Talk offers unlimited text messaging for as low as $10 a month with one wireless line or as low as $20 a month with a family plan. The family plan includes unlimited text messaging on up to 5 wireless lines.

HTC Rewards

Does any HTC customer qualify for an HTC Rewards program?
Almost! HTC customers with an eligible phone line and certain qualified other HTC services may qualify for a Rewards program. A customer must have eligible residential phone service.

  • Some HTC customers will not qualify due to the area in which their phone service originates.
  • Customers with residential phone service provided by their Home Owners Association (bulk service) may not qualify.
  • Customers must have demonstrated good payment to qualify.

How do I know which Rewards program is right for me?
If you want our most popular calling features and plan to make long distance calls from home, you may be pleased with the savings of the Hometown Rewards program.

If you don't want all the calling features nor make many long distance calls from home, but have other qualified services, you may want to consider enrolling in Member or Community Rewards programs. The only difference between Member Rewards and Community Rewards is the area in which your phone service resides.

If you have both an HTC traditional residential phone line and an HTC Wireless plan of $49.99 or higher you may be enrolled in our Voice Rewards program giving you More Free Calling. You may be enrolled in Voice Rewards and either Hometown or Member/Community Rewards and save even more!

How do I sign up for a Rewards program?
You can sign up by one of these methods:

  • Over the phone by calling one of our Customer Service Representatives at 843-365-2154.
  • Visiting one of our locations and asking one of our Customer Service Representatives to assist you.
  • Use HTC My Account.

Hometown Rewards

What is included in Hometown Rewards?

  • A local phone line and local calling
  • Unlimited local measured and/or US and Canada long distance calls
  • Monthly Service Location Charge (SLC) of up to $6.50
  • Calling Features:
    • Caller ID Deluxe (Name and Number Delivery)
    • Call Waiting Deluxe
    • Voicemail Basic
    • Call Forwarding (Variable from home, Remote from other locations, and Busy/Don't Answer)

What additional services qualify to reduce my rate?

  • HTC Internet service
  • HTC Cable TV Basic and Plus
  • HTC Security
  • HTC Wireless plan of $39.95 or higher

How do additional services reduce my rate?
Customers who have multiple qualifying services receive a reduction in the monthly rate for Hometown Rewards:

  • $39.95 for package if you have 1 other service
  • $34.95 for package if you have 2 other services
  • $29.95 for package if you have 3 other services

Taxes and fees including: 911, Inside Wire Maintenance, Telephone Relay Services, and Universal Service Fund are not included. Monthly subscriber line charge fee of up to $6.50 is included. Monthly fees are subject to change if subscriber line charge fees increase.

Do I have to have Voice Mail?
No. You can ask your representative to suppress this feature.

Do I have to agree to a LOA (Letter of Agreement)?

  • All Hometown Rewards customers will be required to agree to an LOA.
  • The LOA will outline the services included.
  • The LOA will indicate if a customer is agreeing to a 12-month commitment.
  • Customers who receive a free install will be required to agree to a 12-month agreement.

What happens if a Hometown Rewards customer cancels before 12 months?
Nothing if they did not agree to a 12-month agreement.

If they did agree to a 12-month agreement, they will be responsible for an Early Cancellation Fee equivalent to the installation charge associated with the service(s) for which they received free installation.

What happens if a Hometown Rewards customer moves out of the area or transfers services?
Nothing if they did not agree to a 12-month agreement.

If they did agree to a 12-month agreement, and they are not reinstalling service, they will be responsible for an Early Cancellation Fee equivalent to the installation charge associated with the service(s) for which they received free installation.

What happens if a Hometown Rewards customer does not pay in a timely manner?
The customer may be removed from the program and see non-Hometown Reward charges on their next bill for their phone line and features and long distance will be billed at HTC Long Distance rates.

Can my "bulk" Cable TV or home security service received from my Home Owners Association count as one of the additional services? Yes.

What if I don't want HTC Long Distance as my long distance carrier?
Customers who do not have HTC Long Distance for their long distance carrier do not qualify for Hometown Rewards. However, they can qualify for Member or Community Rewards if you do not have HTC Long Distance.

Member/Community Rewards

What is included in Member/Community Rewards?
Member/Community Rewards provide a monthly credit of up to $5 per month on accounts with multiple qualifying services.

What are the qualifying services?

  • Eligible HTC phone service (must be an HTC facilities based residential telephone).
  • HTC Internet (Dial-Up or High speed access)
  • HTC Digital Cable Plus
  • HTC Wireless Phone plan of $39.99 or higher

Can my "bulk" Cable TV, phone, internet, or security services received from my Home Owners Association count as one of the additional services? No.

Do I have to have HTC Long Distance as my long distance carrier? No.

Can my HTC Wireless Family Talk plan count as one of the additional services?
The Family Talk plan will not count as an additional service, however your HTC Wireless plan with a monthly rate of $39.99 or higher can count as an additional service.

Do I have to agree to a LOA (Letter of Agreement)?

  • All Member/Community Rewards customers who receive a discounted installation will be required to agree to a LOA.
  • The LOA will outline the services included. This agreement is recorded over the phone if the order is placed on the phone or signed on an agreement if the order is placed in person.
  • The LOA will indicate if a customer is agreeing to a 12-month agreement.
  • Customers who receive a free install will be required to agree to a 12-month agreement.

What happens if a Member/Community Rewards customer cancels before 12 months?
Nothing if they did not agree to a 12-month agreement.

If they did agree to a 12-month agreement, they will be responsible for an Early Cancellation Fee equivalent to the installation charge associated with the service(s) for which they received free installation.

What happens if a Member/Community Rewards customer moves out of our area or transfers services?
Nothing if they did not agree to a 12-month agreement.

If they did agree to a 12-month agreement, they will be responsible for an Early Cancellation Fee equivalent to the installation charge associated with the service(s) for which they received free installation.

What happens if a Member/Community Rewards customer does not pay in a timely manner?
The customer may be removed from the program and no longer receive credits on their accounts.

Voice Rewards

What is included in Voice Rewards?

  • Calls made from an HTC traditional home phone to any MEAS (Measured Extended Area Service) exchange in Horry and Georgetown counties will be free.
  • Calls made to an HTC Wireless phone from any MEAS exchange in Horry and Georgetown counties will not count against monthly airtime minutes.
  • Calls originating from your HTC Wireless phone(s) while within the regional calling area of SC, NC, eastern TN and coastal GA to any HTC billed customer will not count against monthly airtime minutes.

How do I qualify for Voice Rewards?

  • You must have an eligible HTC home phone.
  • You must also have an HTC Wireless phone plan of $49.99 or higher on the same account as your HTC home phone or referenced on that home phone account.
Can my HTC Wireless Family Talk plan be included?
Yes. All phones included in the Family Talk plan will receive the same benefits if the base HTC Wireless plan is $49.99 or higher.

Will the free calls be detailed on my bills? No.

Will calls for Dial-Up Internet be considered free calls from my home phone?
No, Voice Rewards is considered a voice phone service.

Do I have to have HTC Long Distance as my long distance carrier? Yes.

Do I have to agree to any contract commitment?
Yes. Most HTC Wireless plans require a contractual commitment and you will be required to keep that commitment.

Can I be enrolled in another HTC Rewards and Voice Rewards?
Yes. That is HTC's way of rewarding you for having your home phone plus your wireless phone and other HTC products!

 

For more information, please call (843) 369-8987.