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AT&T Next

Q: Will I be required to pay a lump sum up front to purchase a smartphone with AT&T Next and AT&T Next Every Year?

Usually, no.  However, some buyers will only qualify for AT&T Next or AT&T Next Every Year with a 30% down payment.

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Q: Is a contract required with AT&T Next and AT&T Next Every Year?

AT&T Next and AT&T Next Every Year require that you sign an installment agreement to pay for the smartphone in monthly installment payments.  If you cancel your wireless service, the remaining unpaid balance on the smartphone is due.  Also, a wireless customer agreement for your wireless service or qualified business agreement (voice and data is required).

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Q: Do I own the smartphone? Or is this a leasing offer?

The smartphone is yours, and you’re responsible for the monthly installment payments.  You’re also responsible for any loss, theft, or damage to the smartphone – both during the installment agreement period and afterward.  We recommend you purchase the optional mobile insurance to protect your investment.

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Q: When I trade in my smartphone and get a new one, what’s the length of my new installment plan?

Once you are upgrade eligible, you can trade in your eligible smartphone (or one of the same make and model) in good physical, and fully functional, condition.  You just need to purchase a new device and activate qualified service.

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Q: What if I don't want to trade in and upgrade my smartphone and I want to keep it?

You don’t have to trade in your smartphone.   You can continue to make your monthly installment payments until your installment agreement is complete.

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Q: What if the smartphone isn't in good working condition when it's time to trade it in?

If you have Mobile Insurance, you may file a claim and pay the deductible for a replacement smartphone, then use your replacement smartphone as your AT&T Next trade-in. Or, you may choose to just keep your smartphone and complete all installment payments. Once all payments have been made, you can upgrade to a new smartphone at full price.

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Q: When can I upgrade with AT&T Next or AT&T Next Every Year?

After you have been billed and made two monthly installment payments, as long as your account is in good standing, you are eligible to take advantage of our pay-to-upgrade option.

For AT&T Next, pay a lump sum amount that completes 80% of the full retail price in order to upgrade with eligible trade-in.  For AT&T Next Every Year, pay a lump sum amount that completes 50% of the full retail price in order to upgrade with eligible trade-in.

Please note that to trade in your smartphone, it must be fully functional and in good physical condition.

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Q: Will I be able to pay off this smartphone early?

Yes, you have the option to pay off your installment agreement, but the full outstanding balance will be due immediately.

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Q: What payments are due if I cancel AT&T Next?

With AT&T Next, you can pay off your installment payments in full at any time. If you want to cancel your AT&T wireless service, the full outstanding balance on your installment agreement becomes due.

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General

Q: Should I unplug my phone from the charger once it reaches a 100% charge?

Yes.  Unplugging the phone once fully charged will help lengthen the life of your device battery.

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Wireless Voicemail

Q: How do I set up my wireless voicemail?

Press and HOLD the "1" key on your wireless phone. The system will then ask you to:

  1. Create a password.
  2. Select a Greeting.

Follow the automated prompts for creating a password and selecting a greeting. When finished, simply end the voicemail call by hanging up.

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Q: How do I retrieve my voicemail messages?

Press and HOLD the "1" key on your wireless phone and follow the prompts to listen to your messages.

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Q: How do I make changes to my voicemail options?

Press and HOLD the "1" key on your wireless phone to access your voicemail. From the automated Main Menu, press the:

        "4" key to change your Personal Access Options.
        "2" key and then the "1" key to change your Password Options.
        "3" key to change your Greeting Options.

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Q: How can I check my voicemail messages from other phones?

Dial your 10-digit wireless number and press the * key when you hear your personal greeting. Enter your personal passcode. Then follow the prompts.

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Q: How can I require a password for all calls from the Main Menu?

Press the "4" key for Personal Options and then the "2" key for Administrative Options. Then, press the "1" key for Password and follow the prompts to turn on your password.

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Q: How can I quickly navigate through my voicemail options?

Use the following keys to quickly navigate through your voicemail:

                    1 - Listen / Reply
                    2 - Pause
                    3 - Fast Forward
                    4 - Slower
                    5 - Date / Time
                    6 - Faster
                    7 - Delete
                    8 - Return Call
                    0 - Save
                    * - Cancel / Exit
                    0 - Help
                    # - Skip

Click HERE to view and print the Voicemail Quick Guide in English or Spanish.

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Q: What number should I call if I experience trouble accessing my wireless voicemail?

If you are unable to access your voicemail, please call HTC Horizon at 843-916-0909, and a Wireless Representative will be happy to assist you.

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Wireless Messaging

Q: What is Text Messaging?

Text Messaging is the ability to send and receive short messages (also called SMS) on your phone.

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Q: Is my phone ready for Text Messaging?

Most wireless phones support Text Messaging. To confirm, check out our Phones page.

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Q: How do I know if I have a text message on my phone?

Most phones will beep and display an icon that looks like an envelope when you have a message in your inbox.

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Q: How long can text messages be?

A text message can be up to 160 characters in length. Messages sent or received that are longer than 160 characters will be delivered in multiple segments. Each segment will be billed as a separate message.

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Q: If I have my phone turned off or I'm on a call, will I still receive my text messages and alerts?

Text messages are stored and retried until delivery is successful for up to 72 hours. Text Alerts are stored and retried up to 24 hours. If you're on a call, text messages can still be received.

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Q: Who can I send a text message to?

You can exchange text messages with almost any other wireless phone in the U.S. by addressing messages to their 10-digit wireless number.

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Q: How do I create a message?

Generally, from your phone's main menu:

  1. Select Messages, then Text Messages, and then Create/New Message.
  2. Type a message using your phone's keypad (up to 160 characters).
  3. Send your message to a 10-digit wireless number.

Review your phone's user guide for instructions specific to your phone.

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Q: What is Instant Messaging?

Instant messages are short messages exchanged in real time using a familiar screen name or ID. With instant messaging, you can see who is online and available to chat, busy, and offline. AT&T offers a service compatible to AOL® Instant Messenger™ (AIM®) and
Yahoo!® Messenger, and Windows Live™Messenger.

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Q: What do I need to use Instant Messaging on my wireless phone?

You will need a wireless phone capable of instant messaging. You will also need a pay-per-use feature or a MEdia™ Bundle on your wireless account and a compatible screen name or ID from either Yahoo!, AIM, or Windows Live™.

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Q: What is Picture & Video Messaging?

With Picture & Video Messaging (sometimes referred to as multimedia messaging or MMS), you can send pictures, video, and voice messages to another phone or e-mail address. You can even personalize the message with text or a voice recording.

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Q: Where do I find Instant Messaging on my wireless phone?

Start by selecting IM on the main menu of your phone. If you do not find an IM icon in the main menu, select the Messaging folder from the main menu. Within the Messaging menu, select IM and then select the IM provider of your choice.

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Q: Do I need Picture & Video Messaging for my camera or video cell phone to work?

Picture & Video Messaging is the service that lets you share your pictures and video messages with other wireless phones or e-mail addresses. Without Picture & Video Messaging, you will only be able to take pictures and video and store them on your phone.

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Q: Who can I send picture & video messages to?

You can exchange picture/video messages with any compatible phone, including phones from other participating carriers, by addressing the message to the recipient's 10-digit wireless phone number. You can also exchange messages with any e-mail address by addressing the message to the recipient's e-mail address.

Picture & video messages sent to non-picture/video capable phones will be delivered as text messages, which include a link to an internet address where the message can be viewed online (this experience varies by wireless provider).

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Q: Where can I send a picture or video message?

You can send your picture & video messages to any 10-digit wireless number or e-mail address. If you send a message to another phone that is not capable of viewing a picture & video message, your recipient will receive a text message with an Internet address for viewing your message online. Some wireless providers may choose not to deliver these text messaging notifications to their customers.

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