Elayna is passionate about supporting South Strand businesses with telecommunication services that help the business thrive.
She delivers straight-forward solutions for each client’s unique budget and needs. With more than 21 successful years with HTC, Elayna understands exceptional member service is the foundation for a long-term partnership.
When she’s not supporting a local client, Elayna can be found refurbishing previously loved furniture or spending time with her four grandchildren.
In my 21 years at this company, we have had many sales reps. Though all performed their jobs adequately, it wasn’t until we were assigned Elayna that things really fell into place. Elayna makes our company feel as if we are the only company account she deals with. Every request is dealt with expediently and efficiently. Elayna is always available, virtually every call is answered immediately. If she cannot get to your call, you can expect a call back within a couple of minutes. Probably her strongest suit is her knowledge of the different departments at HTC. When you make a request that is not her area of expertise, she knows who to call and how to get answers. I feel that HTC is providing outstanding service and a huge reason for this is Elayna Cassidy.
– Tim Morse,
Garden City Realty, Inc.
Elayna Cassidy has been our HTC Account Executive for the past several years and has always demonstrated the highest level of professionalism and dedication to customer service. In the past year, Elayna has proven herself as even more of an asset to our company. Last year, Drunken Jack’s Restaurant experienced a technological transition of mammoth proportion and Elayna was instrumental in its success. Using her expertise and guidance, we were able to upgrade our 40-year-old telephone and computer wiring systems with limited-service interruption or negative impact to our business. She worked hand in hand with our technology manager to ensure that all our needs and expectations were not only met but exceeded while applying the most cost effective and efficient solution for our business. I would highly recommend her for any HTC business project.
– David McMillian,
Drunken Jack’s Restaurant & Inlet Affairs Catering
I own five Napa stores here along the beach. I first met Elayna Cassidy in August 2014 when we were moving into our new location in Surfside. From the first time we met, she has been such a professional and always puts the needs of her customers first. We bought a new phone system and she had the HTC team there to make sure everything was done perfectly and on time. We have bought two more phone systems over the years plus getting fiber to all our stores. Working with Elayna is such a pleasure. Her follow up skills and knowledge of the product is unmatched by any competitor. I always know when she tells me something will happen and be done on time, I can take it to the bank. We recently just acquired two new locations that have needs for fiber and phones, I will be asking Elayna to come out to help us with the project. The reason that I will always stay with HTC is her devotion to her customers and her company. I don’t think you could ask for anyone better.
– David L. Canipe,
MB Auto & Truck Parts Inc. dba Napa Auto Parts
I would like to take a moment to let you know that I appreciate the service we get from HTC and from Elayna Cassidy, in particular. We have been HTC customers for many years, even though there have been countless suitors who want our business. Elayna and her attention to our needs are a big reason we have stayed with your company for so long. She is an asset to your organization.
– Richard Cundiff,
Dick’s Pawn Shop