To use Caller ID or Call Name Delivery:
1. When you receive a call, wait until your telephone completes the first ringing cycle.
2. The number and/or name of the calling party will appear on your display screen.
3. If you answer the call, the number and/or name will remain on the screen until you or the caller hangs up.
Subscription to Caller ID and/or Call Name Delivery requires the lease or purchase of a display telephone or an add-on display unit. If the person calling you is in an area outside the Caller ID service area, you may not receive the number. Caller ID will not display the number of a Call Waiting party, unless you have subscribed to Call Waiting Deluxe. If “private” appears on your screen, the caller may have used the Caller ID Blocking option. All Caller ID units are not equipped with storage and name delivery capabilities. If the name is not listed with the phone number, then only the caller’s phone number will display.
Delete the email. HTC does not ask for account information or verification via email. Protect yourself online. Scammers are always busy. Do not click on anything that looks suspicious.
From time to time, we get a spike in questions from customers about emails that make the rounds. The emails will claim to be from HTC and ask customers to click a link to provide “proof of ownership” of their webmail account. Failure to comply would result in the closure of the account. These messages do not come from HTC and is likely a phishing scam. If you receive an email like this, please delete and don’t respond in any way.
Just visit the FAQ home page and click on the related product line.
You may call your account representative, who is most familiar with your specific services, or you may call our office at 843-365-2154 and our personnel will help by answering any questions you have.