Digital Millennium Copyright Act

Digital Millennium Copyright Act of 1998 protects copyrighted material from piracy and illegal digital content distribution. The DMCA clarifies the U.S. copyright law, protects computer programs as literary works, and makes it a crime to circumvent technological copyright protection measures (both software-based and hardware-based) on any copyrighted work, be they video games, DVDs, CDs, digital videos, e-books or computer programs. Internet Service Providers like HTC are protected because the DMCA holds the internet user responsible for illegal activities.

The DMCA will not affect you unless you, or someone with access to your internet connection, illegally downloads or shares copyrighted material. This includes unprotected Wi-Fi connections, so even if you do not know someone is using your internet connection to perform these criminal acts you could be held accountable. It is critical to password protect your internet connection Wi-Fi access with strong passwords to prevent unauthorized use. You will be responsible for any and all activities on your internet connection. 

Be sure you do not engage in any illegal internet digital distribution or activities such as downloading pirated videos, music, e-books, games, or other computer programs. Password protect your Wi-Fi connection. Change your password if you believe your internet connection has been compromised. Contact HTC Customer Support Team if you need assistance with password protection.

When you attempt to log onto the internet you will be presented with an HTC web page informing you that your account has been identified as possibly violating the DMCA. You will not be able to access the internet until you acknowledge you’ve read this page. If you receive more than two of these you may permanently lose internet connection and be prosecuted under the DMCA law.

Here is an image of the web page notice:

You need to acknowledge that you have read the notice. And, you may want contact HTC Customer Support Team at 843-369-7833 to be provided step-by-step guidance to protect yourself. At a minimum you need to strengthen and change your Wi-Fi password. Once you’ve changed the password you will have an opportunity to discuss the message with those authorized to use your Wi-Fi as they will be blocked until they can give the new password. 

General

If you don’t access your @sccoast.net e-mail account for 120 days, it may be deactivated and no longer receive messages. You can keep your account active by logging in to your email using your username and password.  If you’ve misplaced username and password information, contact us at 843-365-2186. 

Delete the email. HTC does not ask for account information or verification via email.  Protect yourself online.  Scammers are always busy.  Do not click on anything that looks suspicious.

From time to time, we get a spike in questions from customers about emails that make the rounds.  The emails will claim to be from HTC and ask customers to click a link to provide “proof of ownership” of their webmail account.  Failure to comply would result in the closure of the account.  These messages do not come from HTC and is likely a phishing scam.  If you receive an email like this, please delete and don’t respond in any way.

HTC provides our HTC High-Speed Internet customers with professional technical support FREE, anytime day or night. To reach our technical support staff, dial 843-365-2186 (for residential Internet customers). For business Internet customers, call 843-369-6851.

Our staff provides support for Microsoft Internet Explorer (browser). Basic support will be given for other online technical needs. Please be sure to have your user name and email address available when calling for technical support.

HTC offers high-speed Internet access utilizing our cable and fiber optic networks.

 Typical speed on wired connections Download Speeds up to: Upload Speeds up to:
Standard* 100 Mbps 10 Mbps
Premium* 200 Mbps 20 Mbps
Ultra* 300 Mbps 20 Mbps
Fiber Standard** 100 Mbps 100 Mbps
Fiber Premium** 200 Mbps 200 Mbps
Fiber Ultra** 500 Mbps 500 Mbps
Fiber 1Gig** 1,000 Mbps 500 Mbps

While you are not required to subscribe to HTC Cable or telephone service, the HTC network must be provided to your location in order to receive that type of high-speed access. You save money when you bundle your HTC High-Speed Internet with at least one other HTC service.

HTC constantly monitors the use of our high-speed access networks to ensure that quality service and the highest speed available are delivered to our customers. In your home, if you have multiple users, you may need one of our faster speeds to support heavier usage.

HTC Internet service includes a high-speed modem that has been tested to provide maximum performance and includes wireless PC networking. Modems that may cause electronic or physical harm or are used for the unauthorized receipt of service are not permitted. 

HTC Home Wi-Fi

Connect up to 4 devices in your home. HTC Professional installers will recommend modem/router placement for best performance of your HTC Home Wi-Fi.

HTC High-Speed Internet for residential customers includes in-home internet Wi-Fi. HTC provided equipment includes Wi-Fi capabilities.

Wi-Fi speeds are affected by the number and age of devices connected, the placement of the Wi-Fi router, and interference from other equipment and even from neighbors’ home Wi-Fi.

Our 24/7/365 Technical Support staff will determine if the speeds delivered to your wireless router are those of your subscription plan. In some cases Technical Support will be able to advise regarding the number of devices and interference that are affecting your Wi-Fi, in other cases it may require an onsite service visit which may be billed at $75.00 per hour during normal Business Hours or $112.00 per hour after normal Business Hours. 

Internet Security

As a valued HTC High-Speed Internet residential customer, Trend Micro Titanium Internet Security is FREE!

You do need to install Trend Micro Internet Security on each of your PCs to provide protection to every computer in your home network. (Security Suite not recommended for commercially networked computers.) HTC provides each HTC High-Speed Internet customer up to three serial numbers.

With HTC High-Speed Internet it may take up to 10 minutes to Save and Complete the Installation of the software onto your PC.

Continue to use the version you are currently running. You may need to consider another security suite or upgrading your computer as your version may no longer continue to receive updates.

Standard configuration settings will be automatically established when the product is installed. These settings are appropriate for most installations but you should verify the configuration to determine if the settings are correct for your use. The product is very intuitive, so most people can simply navigate through the software and select the configuration options that are appropriate for them. And, of course, you can also call our Technical Support Staff. You can reach them anytime 24 hours a day, 7 days a week; HTC High-Speed Internet customers dial 843-365-2186..

Your Trend Micro coverage is good for one year from activation date as long as you are an active HTC Internet customer. Expiration Date on the software indicates 30 days forward on a rolling basis.

Yes, if they also have HTC High-Speed Internet Service, they can be protected for FREE. If they are not an HTC Internet Service customer they can purchase Trend Micro Titanium Internet Security for $69.95/year from an authorized reseller.

Network Management

HTC manages only the portion of the network that begins on the outside of the customer’s home up to the point where the internet traffic is handed off to the public network. HTC does not control the equipment inside the customer premise such as routers, computers, application software, and inside wire, which can affect the performance of the broadband service. HTC also does not control the operation of specific websites that may slow down data transmission during busy periods or the overall performance of the public internet.

HTC acknowledges that bandwidth and network resources are not infinite and must be reasonably limited. In order to bring its customer the best possible broadband Internet experience, HTC enforces network management policies that limit network congestion and transmission delays while ensuring that all Internet content is treated equally and is not unlawfully blocked or degraded. HTC’s network management practices are intended to protect the network, and HTC’s customers, from network congestion, threats to the network, security attacks, viruses and spam. HTC manages its network in a way that is transparent and nondiscriminatory.

HTC has policies in place to ensure that customers are able to access the lawful Internet content of their choice and run their preferred Internet applications. HTC promotes the continued development of the Internet. HTC’s network management practices are nondiscriminatory, application-neutral, and minimally intrusive. HTC may use one or more of the following industry standard procedures to manage its network. This list is not exhaustive.

a. Monitor the network to identify congestion, security breaches, malware or damage to the network

b. Reroute Internet traffic to relieve congestion

c. Complete additions or upgrades to increase network capacity

d. Enforcement of Acceptable Use Policy, Terms and Conditions of Service, and Service Agreements against customers abusing the network

e. Use security protocols to ensure authentication of customers

f. Provide resources to customers for identifying and reporting spam, viruses, firewall issues and phishing schemes

g. Filter spam

h. Prevent viruses from harming the network

i. Thwart Denial of Service (DOS) attacks

Network management practices are necessary to guard against harmful threats to the network
such as network congestion, security attacks, excessive spam, and viruses. Reasonable network
management practices ensure that HTC Customers have the best possible broadband Internet
experience.

HTC uses reasonable network management tools and practices that are minimally intrusive to its customers and are consistent with industry standards. In accordance with HTC’s policies, Terms and Conditions for Service, Broadband Internet Acceptable Use Policy (“AUP”), and the Internet Service Agreement, customers have agreed to comply with all current bandwidth, data storage, and other limitations on HTC’s broadband internet services. Thus, HTC’s tools and practices will generally impact only users that have violated the terms of HTC’s policies, AUP, Terms and Conditions for Service, or the Internet Service Agreement.

If a customer is in violation of any of the foregoing, the impact to the customer’s online service may include, but will not be limited to, any one or all of the following:

a. Notification by HTC that the Customer is in violation of the Company’s policies, terms
and conditions or agreements

b. Removal or blockage of material that has resulted in the violation including, but not limited to, illegal content

c. Suspension or delay of the delivery of email

d. Filtering of Internet transmissions

e. Suspension or termination of the broadband internet service account

Customers could also experience longer download or upload times or slower web surfing.

HTC’s reasonable network management tools and practices do not discriminate between applications. Thus, HTC will not manage its network congestion or security protocols based on applications being used by its customers on the HTC broadband Internet service. HTC’s network management is based on current network conditions and the aggregate amount of bandwidth being used by customers.

Generally, a Customer will be sent a notification from HTC that the Customer has committed a violation and would have been given a period of time during which to take corrective action. If, however, such violation persists, the Customer will discover that he/she is unable to access the Internet through HTC’s broadband Internet service. The Customer will be unable to surf the web or conduct online activities.

If an account is suspended, the Customer should contact HTC and follow HTC’s instructions for reinstating service.

No. HTC does not manage its network based on online protocols, activities or applications that a customer uses. HTC’s network management practices focus on current network conditions and the aggregate amount of bandwidth being used by HTC customers.

Wi-Fi Hot Spots

No. One of our staff will be happy to provide you with a FREE one hour access card.

 

Downloadables:

Yes. Each of our branch office locations, including Coastal Grand Mall, has a Hot Spot.

Most or all of our offices’ lobbies should be covered. Most of the Food Court at Coastal Grand Mall is covered (except behind the large columns).

A wireless router has been installed in our locations. This router will broadcast our NetRacer broadband access throughout our locations’ lobbies and the Food Court at Coastal Grand Mall. You power up your laptop, find the Wi-Fi Hot Spot, and key in a “login password” you get from the one hour access card that our location’s staff will provide.

Most people who want to use a Wi-Fi Hot Spot are familiar with how to find and use Hot Spots. Most laptops since 2004 have Wi-Fi cards built into them. Some customers with older equipment have purchased their own PCMCIA cards to allow them Wi-Fi access. If you don’t know how to use a Wi-Fi Hot Spot, you can review the Wi-Fi Guide on this site. It has all the information you need to get online with your wireless enabled laptop.

Yes. You will have to agree to the Acceptable Use Policy prior to accessing the Internet.

The one hour access card only provides an hour of access. If you need longer access, you will need an additional card(s). Please return to our store after you complete your first hour to obtain another card.

Thank you for asking! You can contact one of our Business Services Representatives and they will provide you information on how to have a Hot Spot in your business! Call 843-365-2651.

Yes. Our Hot Spots provide family friendly surfing. Inappropriate sites are blocked.

An area where you can have access to the Internet using your wireless enabled laptops or PDAs.

 

Downloadables: