Click here for step-by-step instructions on how to program your DVR from your smartphone.
HTC Digital Cable offers a wide variety of programming options ranging from basic cable programming to digital cable and premium movie channels. You can sign up for service by calling our Customer Care Department at 843-365-2154 or by visiting any of our retail locations.
Yes. When you sign-up for HTC Digital Cable, you will receive a free standard installation. Your free installation includes activation of any existing cable outlet, connection of the digital set-top box to your TV and instructions on using your new set-top box. Our installers will also hook up equipment such as DVD or DVR players and receivers to the digital set-top during the installation ($35 charge for additional visit). Setting optimal speaker settings, locations and other functions of your external equipment are not included in the free installation.
By using the Parental Control feature, you can restrict viewing and purchases of TV programming based on your viewing preferences. Click HERE for instructions on setting up Parental Locks.
Q: If I have an HDTV set-top from HTC Digital Cable, will I receive all programming in High Definition?
No. Not all shows or networks are offered in High Definition. Even some of the HD channels are only broadcasting a portion of their programming in High Definition.
To operate the set-top box, the digital cable remote must be in the cable mode. To put the remote in the cable mode, do the following:
- Press CABLE and try to change the channels. If this does not work, try step 2.
- Take the batteries out of the remote, put them back in and try again. If the remote still does not work, proceed to step 3.
- Press the upward triangle button on the front of the set-top box. If the channel changes, proceed to step 4.
- Replace the batteries in the remote. If this does not correct the problem, the remote may need to be replaced. Please call HTC Repair at 365-2186 or 611 from any HTC telephone or stop by any of our 7 retail locations.
If you are having problems with your cable reception:
- Check all cable connections to make sure they are tight.
- Check all wires for fraying or any other damage, such as animals chewing on the wire or furniture sitting on the line.
- Make sure that your TV is on the proper channel to work with your set-top box and/or VCR. In most cases, this is either channel 3 or 4.
If the reception is still not good after trying the above steps, please call HTC Repair at 365-2186 or 611 from any HTC phone to report the problem. Please make sure to give the HTC representative as much information as possible (any recent digging in your area, neighbors experiencing similar problems, double images on any channels, any HTC work vans in your area, etc.) when reporting your problem. This information will help the HTC representative identify the potential cause of the reception problem you are experiencing.
Q: My guide has locked up and none of the buttons on the set-top or remote control will work. What should I do?
Try unplugging the set-top box and then plugging it back in. This will reset the set-top box and allow for data to be downloaded. It will take some time for the information to appear. If there is still a problem after the information has appeared, please call HTC Repair at 843-365-2186 or 611 from any HTC telephone.
Q: Why are no listings in the guide, or the words "To Be Announced" appearing on the listings screens?
If there is a power failure or your set-top box was unplugged, the set-top box can loose the program information. Once power is restored, wait about 15-30 minutes and the channels and program data will begin to reload.
Although your onscreen programming guide, i-Guide, checks all data thoroughly before it is sent to your home, programmers do sometimes change their schedules at the last minute without notification.
Sun spots are dark spots that move across the surface of the Sun, expanding and contracting as they move. This dark area is a temporary concentration of the Sun’s magnetic field. A flare is the release of the magnetic energy from the area of the sun spot. If this magnetic energy reaches the earth, it can affect electronic equipment such as satellites and other equipment used in the telecommunications industry. It can also affect RF transmissions such as cable TV and can affect electrical power grids.
The red light on your set-top box indicates that you have a message from HTC Digital Cable on your set-top box. To view the message, select MENU on your remote control. Use the arrow key to highlight MESSAGES and then press okay. After reading the message there will be an option to keep or delete the message. When you delete the message, the red light will disappear.
Yes. Any Parental Controls you have set will also work for On Demand.
Due to traffic on the On Demand platform, HTC Digital Cable On Demand may be unavailable for a short period of time. Please try accessing HTC Digital Cable On Demand again in a few minutes. If you are still unable to access HTC Digital Cable On Demand, please contact our repair department at 611 from any HTC phone or at 843-365-2186.