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HTC Responds to COVID-19 with Multiple Economic Initiatives for Members


HTC, like many in our area, has been monitoring the arrival and spread of the COVID-19 (coronavirus) over the past few weeks. HTC recognizes that families will rely more than ever on our services and we’re taking substantial action to support the connectivity of our community with a special focus on students and businesses. Effective immediately:

  • HTC will temporarily suspend service disconnects for non-payment and waive late fees in preparation for the potential economic impact caused by COVID-19. 
  • HTC will provide a $20 bill credit to all residential and business Internet subscribers in the months of April and May. 
  • HTC will temporarily postpone the cable television rate adjustment previously scheduled to take effect April 1.

HTC is working with our partners in education to determine how we can support the students of our community at this time.

“HTC has stood behind our members and neighbors through hurricanes, record flooding, ice storms and other economically challenging events,” HTC CEO Mike Hagg said. “COVID-19 will be no different. The credits and rate adjustments equate to roughly $2 million a month that will be helping our members as we face this challenge together.” 

HTC will work tirelessly during this challenging moment to ensure our members, community, and most importantly, our students, remain connected to family and the opportunity for continued learning.