HTC Responds to COVID-19 with Multiple Economic Initiatives for Members

 

HTC, like many in our area, made efforts to combat the unexpected financial hardships brought on by the spread of COVID-19. During a time of physical separation, the importance of technology in creating necessary connectivity was at an all-time high. As our community battled the changes brought on by the health crisis, HTC made the following changes to support our members and neighbors:

  • As a result of COVID-19 induced economic hardships, HTC temporarily suspended service disconnects for non-payment and waived late fees through June.
  • HTC provided a $20 bill credit to all residential and business Internet subscribers in the months of April and May.
  • HTC temporarily postponed the cable television rate adjustment previously scheduled to take effect April 1.

HTC worked with our partners in education to determine our ability to support students who were conducting eLearning sessions at home. In total, HTC was able to provide two months of reliable, high-speed internet, free of charge, to the primary residences of almost 600 students in our local community.

The credits and rate adjustments equate to roughly $2 million a month that supported our members as we faced this unprecedented challenge together.

It remains the goal of HTC to ensure our members, community, and most importantly, our students, have the opportunity to be connected, especially in times of adversity.

As requested by the governor and consistent with the public service commission regulations, HTC is resuming standard billing practices, which includes late fees and disconnects for nonpayment. HTC remains committed to working with members who are facing economic hardship due to COVID-19.

If you are unable to pay your past due amount by the above date, please call us at 843-365-2152 to explore alternate payment arrangements.

To pay your bill online visit www.htcinc.net and click on the MyAccount link.