First, ensure cable box is on by verifying power light is illuminated.

In some cases, your standard digital cable box may have been installed using AV type cables (red, yellow, & white) instead of coax cables. In this case, your TV would need to be set to video/AV input.

For High Definition installations, your TV will need to be set to the correct video input, Component or HDMI.

All of the above steps can be accomplished by pressing the source, video, or input button on your factory TV remote – NOT THE CABLE BOX REMOTE. If unsure of which input/source is being used, select each input and allow at least 5 seconds before trying the next. This gives the TV time to recognize the cable signal.

Using the HTC issued remote control, press the CBL button and then the Power button.  You should see a blue power light illuminate on the front of the cable box.

  • If the cable box does not respond to the remote, try pressing the power button on the front of the cable box.
  • If the cable box does not respond to the power button on the front of the box, power cycle the cable box & try another power outlet.

If the blue power light does illuminate by pressing the power button on the front of the cable box, the remote control may need new batteries or may need to be re-programmed. (Click here and choose your remote control for programming instructions)

One possible cause for tiling or pixelating is a weak signal. 
Reflecting over the past few days: 
Have you moved your cable set-top box to another location in your home?
If you have, please re-locate the cable set-top to its original location.
 
Have you changed your connections at all (i.e. added audio equipment, gaming system, DVD player, etc.)?
If you have, please check to be sure all connections are in place and tight.
 
Have you had any work done outside your home that might have damaged your cable lines?
If you have, please make sure that your outside cable facilities are not damaged from the work that has been done.
 
After checking all of the above, see below for a few additional steps to take to correct the tiling or pixelating:

  • Check and tighten ALL coaxial connections (at the wall plate & at the back of the cable set-top).
  • If there are any splitters on the line, check all coaxial connections on the splitter.
  • If possible, bypass any splitter located behind the cable set-top to eliminate the splitter as the problem.
  • If you have your coaxial cable running through a surge protector, please bypass the surge protector to eliminate that as the problem.

When you tune to the channel(s), if you see the message shown here,

Please follow the steps below:

Have you moved your cable set-top box to another location in your home?
If you have, please re-locate the cable set-top to its original location.
 
Have you changed your connections at all (i.e. added audio equipment, gaming system, DVD player, etc.)?
If you have, please check to be sure all connections are in place and tight.
 
Have you had any work done outside your home that might have damaged your cable lines?
If you have, please make sure that your outside cable facilities are not damaged from the work that has been done.

After checking all of the above, see below for a few additional steps to take to correct the tiling or pixelating:

  • Check and tighten ALL coaxial connections (at the wall plate & at the back of the cable set-top).
  • If there are any splitters on the line, check all coaxial connections on the splitter.
  • If possible, bypass any splitter located behind the cable set-top to eliminate the splitter as the problem.
  • If you have your coaxial cable running through a surge protector, please bypass the surge protector to eliminate that as the problem.

 

When you tune to the channel(s), if you see the message shown here,

This indicates that you are not currently subscribed to the channel.  If you are certain you are paying for the channel, please call HTC Technical Support at 843-365-2186.  If you would like to subscribe to the channel, please call customer service at 843-365-2154.

Using the HTC issued remote control, press the TV button and then the Power button. 

  • If the TV powers off, this ensures the remote is programmed for your TV. Please click here, select your remote and refer to the section entitled “To lock the volume function to the TV.”  
  • If the TV does not power off, please click here, select your remote and walk through the steps to program the remote for your TV.

  • If the volume up button on the HTC issued remote control does not provide audio, try the volume up button on the factory TV remote or the volume up button on the TV
  • Using the HTC issued remote, please follow the instructions below:
  • Press the Menu button
  • Select the Home icon
  • Scroll down and select the Setup option
  • Scroll down and select the Audio option
  • Scroll down to the Optimal Stereo: Select to optimize
  • If you still have not audio, power cycle the cable box
  • If the cable box is connected to the TV with an HDMI cable, unplug/re-plug the HDMI cable at the cable box and at the TV
  • Power cycle the TV

Please click here, select your remote and walk through the steps to program the remote for your TV. 

Using the HTC issued remote, please follow the instructions below:

  • Press the Menu button
  • Select the Home icon
  • Scroll down and select the Setup option
  • Scroll down and select the Cable Box Setup option
  • In the Front LED Display section, press the Right Arrow key to select “Current Time”
  • Press the Exit button to exit the menu and you should see the current time on the front LED display of the cable box

Using the HTC issued remote, please follow the instructions below:

  • Press the Menu button
  • Select the Home icon
  • Scroll down and select the Setup option
  • Scroll down and select the Cable Box Setup option
  • In the Front LED Display section, press the Right Arrow key to select “Current Channel”
  • Press the Exit button to exit the menu and you should see the channel number on the front LED display of the cable box

Parental Control setup

Press Menu twice to get to the main menu, select Parental Controls.

If you do not have a Locks PIN defined, you will be asked to create one (type in a 4-digit number) and then confirm it.

If you do have a Locks PIN defined, you will need to enter the 4-digit number.

Movie Ratings Locks

Use the up and down arrow keys to select the rating to lock, then Press OK/Select to enable or disable the lock. If you enable a rating, all strong ratings will automatically lock (example: locking PG-13 will also lock R, NC-17 and Adult). If you disable a rating, all weaker ratings will automatically unlock (example: unlocking PG-13 will also unlock PG and G).

Locked ratings will have a padlock icon.

TV Ratings Locks

Use the up and down arrow keys to select the rating to lock, then Press OK/Select to enable or disable the lock. If you enable a rating, all stronger ratings will automatically lock (example: locking TVY7 will also lock TVG, TVPG, etc…). If you disable a rating, all weaker ratings will automatically unlock (example: unlocking TVG will also unlock TVY7 and TVY).

Locked ratings will have a padlock icon.

TV Content Locks

This offers 4 categories: Violence, Sexual Situations, Language, Suggestive Dialog. Choose a category. Use the up and down arrow keys to select the rating to lock, then Press OK/Select to enable or disable the lock. If you enable a rating, all stronger ratings will automatically lock. If you disable a rating, all weaker ratings will automatically unlock.

Channel Locks

Use the up and down arrow keys to select the channel you want to lock, then Press OK/Select to enable or disable the lock.

Locked channels will have a padlock icon.

Title Locks

This is a list of titles that have been locked. You can use the left and right arrow keys to select a title, and then press OK/Select to unlock it. If you do not exit the menu, you can also re-lock it by pressing OK/Select again.

If you have no locked titles, this will display No Title Locks.

The first program listed will be the currently viewed program. Otherwise, use the up and down arrow keys to select the program. Press OK/Select to lock or unlock a program.

Locked programs will display a padlock icon.

Service Locks

This option allows you to enable or disable locks for services such as OnDemand. You must have a Locks PIN defined.

Use the arrow keys to select the service.

Press OK/Select to lock or unlock a service.

Locked services will display a padlock icon.

Hide Titles

Enables or disables the display of Adult or TV-MA titles and descriptions.

Use the up and down arrow keys to select the option you want, then press OK/Select to enable that option.

Hidden titles will display as Adult Programming or TV-MA Programming in the Guide and there will be no program description.

Master Locks

This leads to a sub-menu with two selections:

Bypass Locks

If you change this to Yes and confirm, all title, rating, and channel locks will be bypassed.

Remove all Locks

If you change this to Yes and confirm, all title, rating, and channel locks will be removed.

PINs Setup

These options allow you to clear or create Personal Identification Numbers (PINs).

The Locks PIN is used for Parental Control.

The Purchase PIN is used for approving PPV and OnDemand purchases.

Enter new Locks PIN

This is only shown if you do not have a Locks PIN defined.

To create a PIN, type in a 4 digit number. You will then be asked to re-type it to confirm.

To clear, enter current Locks PIN

This is only shown if you DO have a Locks PIN defined.

Type in the 4 digit number to clear the PIN. With no Locks PIN, Parental Control is disabled.

Enter new Purchase PIN

This is only shown if you do not have a Purchase PIN defined.

To create a PIN, type in a 4 digit number. You will then be asked to re-type it to confirm.

To clear, enter current Purchase PIN

This is only shown if you DO have a Purchase PIN defined.

Type in the 4 digit number to clear the PIN. With no Purchase PIN, anybody can order a PPV or OnDemand movie.

If power is lost…

If power is lost, would you like to lock all programs until ratings and titles are restored?

This is only shown if you DO have a Locks PIN defined.

If set to No, anybody can view programs, even if the program guide does not have information about it and displays To Be Announced as the title.

If set to Yes, programs cannot be shown until the guide data is received and matches any parental control settings.

Download printable parental control setup here.

The closed captions option is part of the User Settings menu.

  • To get to the User Settings menu you need to press 3 buttons on your remote once each in this order – Cable (CBL) / Power / Menu.
    • It should go to the User Settings screen. If it goes to a black screen keep pressing and releasing the Menu button until you see User Settings.
  • Once you are on the User Settings screen use the down arrow on the remote control to move down to Closed Captions.
  • When the arrow on the screen is pointing at Closed Captions press the right arrow on the remote and you will see Disabled change to Enabled.
  • When you see Enabled press your power button twice to return to live TV. Your Closed Captions are now turned on.
    • Follow the same instructions to disable the Closed Captions. You will change Enabled to Disabled in User Settings.

Why does my DVR stop recording before the end of the program? 

The recordings on your DVR are managed by the time showing on the guide.  The guide uses GMT (Greenwich Means Time) and should correspond with the time shown on the GMT official site. The time on our guide/info bar should be within a second of the Greenwich Means Time.  The time on the front of the box may be 10-15 seconds slower than GMT, but because that is a hardware setting only and the recordings are managed by the time on the guide, that will not affect your recording. 

Some networks may not use GMT, therefore causing their programming to run longer than the allotted time on your guide.  The DVR will stop recording when the guide shows the allotted timeframe has been reached, even if the program is still running.  While HTC cannot control the time that the networks use, we do have an option for our users. 

How to extend recording time:

  • Press the Menu button on the remote
  • Highlight the DVR option and press the OK button on the remote
  • Highlight the Future Recordings option and press the OK button on the remote
  • Arrow down or to the right to highlight the name of the recording you wish to modify and press the OK button on the remote
  • Highlight the Red Dot, to set or cancel a recording, and press the OK button on the remote
  • Highlight Modify Recording Settings and press OK on the remote
  • Highlight View All Settings and press OK on the remote
  • Highlight the Stop Recording option and press the right arrow button once for “1 minute late”, twice for “2 minutes late”, etc.
  • Move down to highlight Record With These Settings and press the OK button on the remote

 

Keep in mind, that when you extend a recording past an allotted time, that extended time is occupying one of your two tuners for the next timeframe; therefore, you will only have one tuner available for viewing or recording during that time.

When the display on your Set-top box shows 8888 there is a malfunction with the box and it may need to be replaced. The equipment can be exchanged at your local HTC retail location – or you may contact HTC Technical Support for a repairman to come out and replace the box.

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