Please click here to download or view the the user guide for your cable box.
Q: Why does my television have a snowy picture, blue screen, or say "no signal", "unusable signal" or “channel not available?
First, ensure the cable box is powered on by verifying that the power light is illuminated.
In some cases, your standard digital cable box may have been installed using AV type cables (red, yellow, & white) instead of coax cables. In this case, your TV would need to be set to video/AV input.
For High Definition installations, your TV will need to be set to the correct video input, Component or HDMI.
All of the above steps can be accomplished by pressing the source, video, or input button on your factory TV remote – NOT THE CABLE BOX REMOTE. If unsure of which input/source is being used, select each input and allow at least 5 seconds before trying the next. This gives the TV time to recognize the cable signal.
Using the HTC issued remote control, press the STB button and then the Master Power button. You should see a blue power light illuminate on the front of the cable box.
- If the cable box does not respond to the remote, try pressing the power button on the front of the cable box.
- If the cable box does not respond to the power button on the front of the box, power cycle the cable box and try another power outlet.
If the blue power light does illuminate by pressing the power button on the front of the cable box, the remote control may need new batteries or may need to be re-programmed. (Click here for remote control programming instructions)
One possible cause for tiling or pixelating is a weak signal.
Reflecting over the past few days:
Have you moved your cable set-top box to another location in your home?
- If you have, please re-locate the cable set-top to its original location.
Have you changed your connections at all (i.e. added audio equipment, gaming system, DVD player, etc.)?
- If you have, please check to be sure all connections are in place and tight.
Have you had any work done outside your home that might have damaged your cable lines?
- If you have, please make sure that your outside cable facilities are not damaged from the work that has been done.
After checking all of the above, see below for a few additional steps to take to correct the tiling or pixelating:
- Check and tighten ALL coaxial connections & Ethernet connections (at the wall plate, at the back of the cable set-top, the modem or any other HTC issued equipment).
- Make sure all HTC issued equipment is plugged in and has power.
- Power cycle ALL HTC issued equipment.
If you do not have any audio at all on any of your channels:
- Verify that all connections are tight and secure behind your set-top and your TV
- Power cycle all HTC issued equipment
- Verify all equipment powers back up
- Power cycle TV
Q: Why does my remote control not control the volume or power the TV on/off, but will change channels?
Please click here and walk through the steps to program the remote for your TV.
Yes, you can set your LED display to a dimmer/brighter setting or select to turn it off completely. You can also set it to change at a certain time and then return to its normal setting at a certain time.
The recordings on your DVR are managed by the time showing on the guide. The guide uses GMT (Greenwich Means Time) and should correspond with the time shown on the GMT official site. The time on our guide/info bar should be within a second of the Greenwich Means Time. The time on the front of the box may be 10-15 seconds slower than GMT, but because that is a hardware setting only and the recordings are managed by the time on the guide, that will not affect your recording.
Some networks may not use GMT, therefore causing their programming to run longer than the allotted time on your guide. The DVR will stop recording when the guide shows the allotted timeframe has been reached, even if the program is still running. While HTC cannot control the time that the networks use, we do have an option for our users.
How to extend recording time:
- Press the Menu button on the remote
- Highlight the DVR option and press the OK button on the remote
- Highlight To Record and press the OK button on the remote
- Arrow down or to the right to highlight the name of the recording you wish to modify and press the OK button on the remote
- If you wish to modify the entire series recording, highlight Edit Series Recording and press the OK button on the remote, but if you wish to only modify one episode, highlight the Edit Recording option and press the OK button on the remote
- Arrow up to the End option and press the OK button on the remote
- Arrow down to set the desired, extended time and press the OK button on the remote
- Arrow down to OK and press the OK button on the remote
Keep in mind, that when you extend a recording past an allotted time, that extended time is occupying one of your tuners for the next timeframe.
Unfortunately, parental controls are not available with this particular equipment.