Q: Is there a user guide for my cable box?

Please click here to download or view the the user guide for your cable box. 

Q: Why does my television have a snowy picture, blue screen, or say "no signal", "unusable signal" or “channel not available?

First, ensure the cable box is powered on by verifying that the power light is illuminated.

In some cases, your standard digital cable box may have been installed using AV type cables (red, yellow, & white) instead of coax cables. In this case, your TV would need to be set to video/AV input.

For High Definition installations, your TV will need to be set to the correct video input, Component or HDMI.

All of the above steps can be accomplished by pressing the source, video, or input button on your factory TV remote – NOT THE CABLE BOX REMOTE. If unsure of which input/source is being used, select each input and allow at least 5 seconds before trying the next. This gives the TV time to recognize the cable signal.

Q: Why will my Set-top box not power on?

My Set-top box will not power on.

Using the HTC issued remote control, press the STB button and then the Master Power button.  You should see a blue power light illuminate on the front of the cable box.

  • If the cable box does not respond to the remote, try pressing the power button on the front of the cable box. 
  • If the cable box does not respond to the power button on the front of the box, power cycle the cable box and try another power outlet.


If the blue power light does illuminate by pressing the power button on the front of the cable box, the remote control may need new batteries or may need to be re-programmed. (Click here for remote control programming instructions)

Q: Why do I have no picture or my picture looks pixelated?

One possible cause for tiling or pixelating is a weak signal. 

Reflecting over the past few days: 

Have you moved your cable set-top box to another location in your home?

  • If you have, please re-locate the cable set-top to its original location.


Have you changed your connections at all (i.e. added audio equipment, gaming system, DVD player, etc.)?

  • If you have, please check to be sure all connections are in place and tight.


Have you had any work done outside your home that might have damaged your cable lines?

  • If you have, please make sure that your outside cable facilities are not damaged from the work that has been done.


After checking all of the above, see below for a few additional steps to take to correct the tiling or pixelating:

  • Check and tighten ALL coaxial connections & Ethernet connections (at the wall plate, at the back of the cable set-top, the modem or any other HTC issued equipment).
  • Make sure all HTC issued equipment is plugged in and has power.
  • Power cycle ALL HTC issued equipment.

Q: Why don't I have audio?

If you do not have any audio at all on any of your channels:

  • Verify that all connections are tight and secure behind your set-top and your TV
  • Power cycle all HTC issued equipment
  • Verify all equipment powers back up
  • Power cycle TV

Q: Why does my remote control not control the volume or power the TV on/off, but will change channels?

Please click here and walk through the steps to program the remote for your TV. 

Q: How do I set up parental controls?

Entone Cable Boxes

The first step in setting up parental controls is to set up a pin number to restrict access.
Press the Menu button.
Select the Settings option.
Enter the default password (1234)
Move down and select OK.
Select Users from this menu.
There should already be one user listed – this is the primary user.
Select the user that you want to edit, then select the “Edit” option at the bottom of the screen.

You can change the Pin by entering the current default Pin (1234) and then entering and confirming the new Pin.
Select “Submit” to apply changes.
Verify that Enable Pin is checked.
**NOTE**Password is for login purposes & Pin is for purchases.

With your Pin set up you can move down and select OK on the Parental Control option.

Movie Rating / TV Rating

Press OK on the Movie Rating and/or TV Rating setting. You will be able to press the Left and/or Right arrows on the remote to choose your preferred rating. When your preferred rating is shown press OK to lock it. Example: If you choose a Movie Rating of PG all ratings higher than PG will be blocked. If you choose a TV Rating of TVPG all ratings higher than TVPG will be blocked.

TV Content Locks

This offers 5 categories: Violence, Sexual Situations, Language, Suggestive Dialog and Fantasy Violence. Choose a category and Press OK to enable or disable the lock.

When are you finished modifying the Parental Control screen select the Submit button on the bottom of the screen. This will save your changes.