How do I pay my bill with My Account?

Log in with your My Account username and password. You will be given the option to pay by check or pay by credit card. You can also set up recurring payments and choose to receive paperless bills.

You can access your My Account or sign up HERE.

How secure is my information on My Account?

Your online security is a high priority for us. That is why we are committed to safeguarding your personal information online to keep it secure and confidential.

In conjunction with our partners, we provide you with a high degree of security by utilizing the latest security techniques and methodologies.

For more information, please refer to our security policy located at the bottom of any My Account page.

You can access your My Account or sign up HERE.

How will I be notified when my bill is available for viewing and payment online?

Once you are a registered user, you will receive an e-mail notification that your new bill is available for viewing and payment as long as you do not opt out of e-mails and include your e-mail address in your account profile.

If you do not receive an e-mail notification soon after registering, check to make certain your e-mail spam blocker has not filtered our notification.

You can access your My Account or sign up HERE.

Can I view and pay multiple accounts with one My Account username?

Yes, if you have several active accounts with us, you may associate those accounts with the first account that you signed up on My Account.

Simply go to the Account Summary page and click on the “Add Account” button at the top right of the screen. Then enter the required account information and click the “Add Account” button.

You can access your My Account or sign up HERE.

Will I continue to receive my paper bill in the mail?

Yes. However, after you have made three successful online payments using My Account, you will be given the option to stop receiving printed bills in the mail.

To change the status of receiving a printed bill at any time, click the “Mail Printed Bill Status” option on the Manage Accounts menu, and you will be taken to a page that tells if you are/are not receiving a printed bill.

Click the appropriate button if you would like to change your printed bill status. Remember, you will always receive an email notification for when your bill is ready as long as you registered your e-mail address at sign-up and have not opted out of e-mails.

You can access your My Account or sign up HERE.

If I have a late notice on My Account, can I still make online payments?

Yes, but if the payment is made after the due date contact Customer Service at 843-365-2154 to make sure your service is not interrupted.

You can access your My Account or sign up HERE.

If I am making a payment dated today, can I cancel it after clicking the “Add Payment” button?

No. Once you click the “Add Payment” button, the transaction cannot be canceled online.

You can access your My Account or sign up HERE.

When will My Account reflect payments?

HTC My Account payments process immediately when you click on “Pay Now,” or on the date you schedule. It can take up to 5 business days for the payment to appear on your bank statement.

You can access your My Account or sign up HERE.

Can I use my credit card to pay my bill online?

Yes, for a one-time payment. HTC does not offer scheduled or recurring credit card payments as we don’t store that information online to protect your privacy. We offer the ability to pay your bill online by credit or debit card using either a valid MasterCard, Visa or Discover Card.

You can access your My Account or sign up HERE.

Can I schedule my payment?

Yes, as long as you are paying by check. HTC does not offer scheduled or recurring credit card payments as we don’t store that information online to protect your privacy.

From the “Payments” tab on the Account Details page, highlight “Make Payment”, then click on the “Schedule a Payment”.

You have 3 choices for setting up a scheduled/recurring payment for a later date. You can set up a payment that is 1) Recurring on the Due Date, 2) Recurring on a Specific Date,  3) a One Time Scheduled Payment.

To schedule your payment, you must have a valid bank account established on My Account.

You can access your My Account or sign up HERE.

Will I receive confirmation of my payment?

Yes. After you submit a payment, a screen containing a transaction number will appear; it is recommended that you print a copy of this confirmation screen for your records. 

You will also receive an email notification of your payment. My Account application will provide you with a six month online payment history.

You can access your My Account or sign up HERE.

What should I do if I can’t view my bill?

If you have signed up for My Account and you cannot view your current bill try closing all Internet browsers (including this one).

Reopen your browser. Log back into My Account again. If the problem persists, please call Customer Service at 843-365-2154.

You can access your My Account or sign up HERE.