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How do I pay my bill with My Account?

Log in with your My Account username and password. You will be given the option to pay by check or pay by credit card. You can also set up recurring payments and choose to receive paperless bills.

You can access your My Account or sign up HERE.

How secure is my information on My Account?

Your online security is a high priority for us. That is why we are committed to safeguarding your personal information online to keep it secure and confidential.

In conjunction with our partners, we provide you with a high degree of security by utilizing the latest security techniques and methodologies.

For more information, please refer to our security policy located at the bottom of any My Account page.

You can access your My Account or sign up HERE.

How will I be notified when my bill is available for viewing and payment online?

Once you are a registered user, you will receive an e-mail notification that your new bill is available for viewing and payment.

If you do not receive an e-mail notification soon after registering, check to make certain your e-mail spam blocker has not filtered our notification.

You can access your My Account or sign up HERE.

Can I view and pay multiple accounts with one My Account username?

Yes, if you have several active accounts, you may associate those accounts with the first account that you signed up on My Account.

Simply go to the Welcome page (also known as the Dashboard page) and click on the “Link Another Account” button at the lower left of the screen. Then enter the required account information and click the “Link Account” button.

Once additional accounts have been added, you may toggle between each account by clicking on the down arrow located in the Billing Account section under Link Another Account to select the account you wish to view.

You can access your My Account or sign up HERE.

Will I continue to receive my paper bill in the mail?

Yes. However, after you have made three successful online payments using My Account, you will be given the option to stop receiving printed bills in the mail.

To change the status of receiving a printed bill at any time, click the “Go Paperless” option on the Welcome page (also known as the Dashboard page).

You can access your My Account or sign up HERE.

If I have a late notice on My Account, can I still make online payments?

Yes, but if the payment is made after the due date contact Customer Service at 843-365-2154 to make sure your service is not interrupted.

You can access your My Account or sign up HERE.

If I am making a payment dated today, can I cancel it after clicking the “Add Payment” button?

No. Once you click the “Pay Now” button, the transaction cannot be canceled online.

You can access your My Account or sign up HERE.

When will My Account reflect payments?

HTC My Account payments process immediately when you click on “Pay Now,” or on the date you schedule. It can take up to 5 business days for the payment to appear on your bank statement.

You can access your My Account or sign up HERE.

Can I use my credit card to pay my bill online?

Yes, for a one-time payment. HTC does not offer scheduled or recurring credit card payments as we don’t store that information online to protect your privacy. We offer the ability to pay your bill online by credit or debit card using either a valid MasterCard, Visa or Discover Card.

You can access your My Account or sign up HERE.

Can I schedule my payment?

Yes, as long as you are paying by check. HTC does not offer scheduled or recurring credit card payments as we don’t store that information online to protect your privacy.

You have 3 choices for setting up a scheduled/recurring payment for a later date. You can set up a payment that is

1) Recurring on the Due Date

2) Recurring on a Specific Date

3) One Time Scheduled Payment.

To schedule your payment, you must have a valid bank account established on My Account.

For a single, one-time scheduled payment, click on “Pay My Bill$” from the Welcome/Dashboard page. “Select Make a Payment$.” Enter the required fields which includes the date you wish to pay and select “Schedule Payment.”

For a recurring payment schedule, click on “Auto-pay Options” from the Welcome/Dashboard page. Next click on ‘Schedule a Payment.”  Enter the required fields then “Save Payment.”

You can access your My Account or sign up HERE.

Will I receive confirmation of my payment?

Yes. After you submit a payment, a screen containing a transaction number will appear; it is recommended that you print a copy of this confirmation screen for your records. 

You will also receive an email notification of your payment. My Account application will provide you with a six month online payment history.

You can access your My Account or sign up HERE.

What should I do if I can’t view my bill?

If you have signed up for My Account and you cannot view your current bill try closing all Internet browsers (including this one).

Reopen your browser. Log back into My Account again. If the problem persists, please call Customer Service at 843-365-2154.

You can access your My Account or sign up HERE.