To cancel an alarm please call 843-369-0063. Agents are available 24/7.

To wake up your alarm panel press the # button to light up the panel. It idles with a blank screen to conserve batteries. If the panel does not light up, check the batteries on back of keypad.

To arm your alarm system: 

  • AWAY mode: Enter in 4-digit code OR Press and hold AWAY button.
  • STAY mode: Enter in 4-digit code OR Press and hold STAY button.
    • If the doors are not opened after putting in your code to set alarm, the system will assume you are home and arm in STAY mode automatically.

To disarm or silence an active alarm enter your 4-digit code or press the unlock button on your key fob.

Check the status of my alarm system by pressing * 2 * on your alarm panel and follow the on screen prompts. 

This will provide specific information on the status of your system. 

To clear an alarm or fault from your alarm panel screen press # # on the alarm panel. 

For enabling and disabling  the chime feature, press the CHIME button for approximately 4 seconds or until audible confirmation.

To adjust your keypad volume:

  • Press * 6
  • Use the < and > keys to scroll to Buzzer Control, once there press *
  • Use the < and > keys and scroll to adjust the volume, 00 is the lowest setting and 20 is the loudest setting

To reset the time and date on your alarm panel:

  • Press * 6
  • Enter your 4-digit code and then press 1
  • Enter in the date and time. Please note the time will need to be keyed in as military time
  • The Panel will beep to indicate the change.
  • Press ## to exit.

To bypass zones:

  • Press and hold the bypass key for approximately 4 seconds. Scroll until bypass zones appears on the display.
  1. Use the < and > keys to scroll thru the zones, once you are at the zone you would like to bypass press the * key and the letter B will appear in the lower right corner of the display

Please note you will be unable to bypass a smoke detector. Bypass will be erased when the alarm is disarmed. Bypassing zones has to be set prior to each time the system is armed.

An orange triangle on  your alarm panel indicates a system trouble.

  • Press *2
  • “View Trouble Service Req. *” should come up on the screen.
  • Pressing the < or > buttons will go through the active faults.
    • When you see a * key press it to go to the next option.
    • If you come to an option and see “< >” press the < or > to see exactly what the fault is.

When the customer is not able to arm the system, there may not be a yellow light on the keypad. The right scroll key > will find open zones. *2 is used to discover faults(trouble condition) on system

DSC equipment will not show an “FC” when there’s a communication trouble. If the keypad shows a “DIAL TONE” fault, the panel is not seeing dial tone from HTC. This may be due to an issue in the field. A “Communications” trouble shows the system has lost communications but it may have been restored. A simple way to clear this is to place the account in test and have the customer press the silent Panic buttons on keypad. The silent panic keys are located on the left hand side between the fire and audible panics.

The password is a word and in some instances a number that is set up with you at the time of installation for you to provide to the monitoring company for verification purposes in the event an alarm is triggered. You will need to provide the password to clear the alarm once you receive a call from monitoring.

If you need to change your password, you can do so by calling HTC Technical Support at 843-365-2186, available 24/7. If you have forgotten your password, you will need to go by any local HTC office and present your ID and a representative will be able to assist you.

The passcode is the four-digit PIN that is used to arm and disarm your security system. The passcode is chosen by you and set up at the time of installation, HTC does not have record of your individual passcode.

If you need to change your passcode, you can do so by calling HTC Technical Support at 843-365-2186, available 24/7. If you have forgotten your passcode, please contact HTC Technical Support at 843-365-2186, available 24/7 and an onsite visit will need to be scheduled.

A call list is a list of people that you would like to have called in the event an alarm is triggered. This list is provided to HTC by you at the time of installation and can be altered at any time you choose.

To make a change to your call list, call HTC Technical Support at 843-365-2186, available 24/7.

Batteries for DSC Security Panels and Sensors

Panel …………………………………..………………………………… (4) AA Lithium Batteries

Main System Battery (Alexor Panel)………….……………………. CA1223 12 Volts 2.3AH

Main System Battery (Located inside the Impassa Panel)……………6PH-AA1500-H-C28

Door sensor…………………………………….……………….……………… CR2 3volt Battery

Motion/Pet immune sensor……………….……………..……………..CR123A 3Volt Battery

Window sensor……………………………….………………………….. CR123A 3Volt Battery

Glass break sensor……………………………………………………… CR123A 3Volt Battery

Smoke detector…………………………………..…………………. (2) CR123A 3Volt Battery

Indoor siren………………………………………………..………….. (4) AA Lithium Batteries

Keyfob ………………………………………….………………………………. (2) CR2032 3Volt

 

***If sensor has more than 1 battery make sure all batteries are replaced at that time.***

*** Lithium batteries work best with our systems.***

***Please check the batteries in the device before purchasing new batteries in the event the device in question has a different battery type than recommended above.***

***Once the battery is replaced enter your 4-digit code then OFF, then repeat the steps again in order to clear the error from the panel***

***If your security system has lost power please keep in mind it is possible for the Main System Battery to recharge 24-48 hours once power is restored.***

***When replacing the remote keypad batteries, its a good practice to remove all four batteries and replace them one at a time. ***

    Please tell us what we can do to improve our support pages.