To cancel an alarm please call 843-369-0063. Agents are available 24/7.

To arm your alarm system: 

  • AWAY mode: Enter in 4-digit code and press the AWAY button.
  • STAY mode: Enter in 4-digit code and press the STAY button.

To disarm or silence an active alarm enter your 4-digit code, then press OFF to turn the alarm system Off

Check the status of my alarm system by pressing * * on your alarm panel.

This will provide specific information on the status of your system. 

To clear faults and or previous alarms the customer needs to enter code and off twice. The first time will stop the alarm and the second should clear it from memory.

To enable or disable the chime feature on your alarm system press # then 9 to enable or disable the feature. 

To adjust the keypad volume, press # (Function) then 2 (volume) then 3 for UP or 6 for DOWN, for example #23 to adjust the volume higher or #26 to adjust the volume lower.

To reset the time and date on your alarm panel:

  • Enter your 4-digit code, then #63 and follow the voice prompts.
  • Press the ADD button after each option is entered. For example, your will be prompted to enter a 2 digit hour then press ADD to accept and then you will be prompted to press 1 for AM or 2 for PM, then press ADD and the follow the voice prompts.
    • So if it is 4:30PM, you will need to enter 04 ADD, 2 ADD, 30 ADD
      • If at any point you need to start over you can press the OFF button 3 times and start over

To bypass zones:

Enter your 4-digit code, then 6 (BYPASS), then 2 digit zone number, (For example, if your 4-digit code is 1234 and you want to bypass Zone 4, enter 1234 6 04)

Please note you will be unable to bypass a smoke detector. Bypass will be erased when the alarm is disarmed. Bypassing zones has to be set prior to each time the system is armed.

This means the alarm failed to communicate with monitoring at one time. It could be possible the dial tone dropped at the location.

Steps to perform a Communication Test or Comm Test:

  • Check the telephone line for dial tone.
    • If no dial tone, call HTC Repair at 843-365-2186.
    • If dial tone is present, continue to the next step.
    • Make sure all windows and doors are closed and the system is reading “Ready to arm” on panel.
    • The landline phone must be on the receiver and cannot be in use for this test.
  • Enter 4-digit code, then 5 for TEST
    • The system may make a loud beeping noise during test and “TEST” may appear on the screen.
    • Wait approximately 1 minute
    • Enter 4-digit code then press the OFF button, then repeat the steps again
  • If the error remains after the test, the alarm will need to be intentionally triggered by following these steps:
    • Call the monitoring center 843-369-0063 to place the account on TEST for 15 minutes, then set and intentionally trigger the alarm
    • Allow the alarm to go off for 45 seconds, then enter in your 4-digit code and press OFF, then enter in 4-digit code and press OFF again
  • If communication error is still present, please report to HTC Technical Support at 843-365-2186 available 24/7.

Manual System Test:

This process will not send any alarm signals to monitoring stations.

  • Enter 4-digit master code, then press 5 (test)
    • All lights will illuminate for 3 seconds and the external sounder will sound for 2 seconds.
  • Open each protected door and window in turn and listen for 3 beeps followed by the voice descriptor.
    • Ex: when a door is opened, the panel should beep 3 times and then the voice announcement should sound identifying the zone. The zone information will also appear on the panel and then disappear once the door is closed.
  • Walk in front of all motion sensors to check.
    • The display of the panel will show which motion is being triggered when you walk in front of it.The panel will clear when the detector no longer senses motion.
    • Note: there is a 3 minute delay between activations for wireless motion detectors to conserve batteries.
  • To Exit Test mode, enter your 4-digit master code then press OFF

  • To deactivate the phone feature on the panel press # (function), AUX, for example press: # AUX
  • To test the phone ringer feature, press AUX, 3 beeps will indicate that it is on and no beeps will indicate that it is off

This process of performing a system test will not send any alarm signals to monitoring stations.

  • Enter 4-digit master code, then press 5 (test)
    • All lights will illuminate for 3 seconds and the external sounder will sound for 2 seconds.
  • Open each door and window in turn and listen for 3 beeps followed by the voice descriptor.
    • Ex: when a door is opened, the panel should beep 3 times and then the voice announcement should sound identifying the zone. The zone information will also appear on the panel and then disappear once the door is closed.
  • Walk in front of all motion sensors to check.
    • The display of the panel will show which motion is being triggered when you walk in front of it.
    • The panel will clear when the detector no longer senses motion.
      • Note: there is a 3 minute delay between activations for wireless motion detectors to conserve batteries.
    • To Exit Test mode, enter your 4-digit master code then press OFF

*If TEST mode is not turned off, the panel will beep every 3 minutes to notify that the system is still in test mode.

The password is a word and in some instances a number that is set up with you at the time of installation for you to provide to the monitoring company for verification purposes in the event an alarm is triggered. You will need to provide the password to clear the alarm once you receive a call from monitoring.

If you need to change your password, you can do so by calling HTC Technical Support at 843-365-2186, available 24/7. If you have forgotten your password, you will need to go by any local HTC office and present your ID and a representative will be able to assist you.

The passcode is the four-digit PIN that is used to arm and disarm your security system. The passcode is chosen by you and set up at the time of installation, HTC does not have record of your individual passcode.

If you need to change your passcode, you can do so by calling HTC Technical Support at 843-365-2186, available 24/7. If you have forgotten your passcode, please contact HTC Technical Support at 843-365-2186, available 24/7 and an onsite visit will need to be scheduled.

A call list is a list of people that you would like to have called in the event an alarm is triggered. This list is provided to HTC by you at the time of installation and can be altered at any time you choose.

To make a change to your call list, call HTC Technical Support at 843-365-2186, available 24/7.

Batteries for Lynx Plus and Sensors

Main Battery………………… 300-03864 7.2V Battery (Battery is a sealed battery pack located inside the Lynx panel)
Motion sensor…………………………………………….……………. CR123A 3Volt Battery
Smoke detector …………………………………………………… (2) CR123A 3Volt Battery
Door sensor……………………………………………………………. CR123A 3Volt Battery
Window sensor…………………………………………………………CR123A 3Volt Battery
Keyfob ………………………………………………………………….CR2032 3Volt Battery
***If sensor has more than 1 battery make sure all batteries are replaced at that time***
***Lithium batteries work best on our system.***
***Please check the batteries in the device before purchasing new batteries in the event
the device in question has a different battery type than recommended above***
***Once the battery is replaced enter your 4-digit code then OFF, then repeat the steps
again in order to clear the error from the panel.***
***If your security system has lost power please keep in mind it is possible for the Main
System Battery to recharge 24-48 hours once power is restored.***

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