To cancel an alarm please call 843-369-0063. Agents are available 24/7.

To arm your alarm system: 

  • AWAY mode: Enter in 4-digit code, then press 2
  • STAY mode: Enter in 4-digit code,then press 3

To disarm or silence an active alarm enter your 4-digit code, then press 1 for to turn the alarm OFF.

To check the status of your alarm system press *.

The customer will need to enter 4 digit code and off twice to clear previous alarms and faults.

To enable or disable the chime feature on your alarm system enter your 4-digit code, then press 9 to either turn the CHIME on or off.

To reset the time and date on your alarm panel:

  • Enter your 4-digit code, then # 6 3 *
  • Enter 2-digit hour
  • Enter 2-digit minute
  • Press 1 for PM OR 2 for AM
  • Enter last 2 digits of current year followed by 2-digit month and 2-digit day.
  • Press * to Exit

To bypass zones:

  • Enter your 4-digit code, then press 6 for BYPASS, then enter the 2-digit zone number (For example, if your 4-digit code is 1234, enter 1234 6 04)

Please note you will be unable to bypass a smoke detector. Bypass will be erased when the alarm is disarmed. Bypassing zones has to be set prior to each time the system is armed.

This means the alarm failed to communicate with monitoring at one time. It could be possible the dial tone dropped at the location.

Steps to perform a Communication Test or Comm Test:

  • Check the telephone line for dial tone.
    • If no dial tone, call repair for service.
    • If dial tone is present, continue to step 2.
  • Make sure all windows and doors are closed and the system is reading “Ready to arm” on panel.
    • The landline phone must be on the receiver and cannot be in use for this test.
  • Enter 4-digit code, then 5 for TEST, then 1 on the keypad (for example, if your 4-digit code is 1234, enter 1234
    • The system may make a loud beeping noise during test and “DD” may appear on the screen.
  • Wait 1 minute and then clear “FC” from the panel by entering your 4-digit code then pressing 1 for OFF, then enter your 4-digit code and press 1 for OFF again
  • If the error remains after the test, the alarm will need to be intentionally triggered by following these steps:
    • Call the monitoring center 843-369-0063 to place the account on TEST for 15 minutes, then set and intentionally trigger the alarm
    • Allow the alarm to go off for 45 seconds, then enter in your 4-digit code and press OFF, then enter in 4-digit code and press OFF again
    • If communication error is still present, please report to HTC Technical Support at 843-365-2186 avail 24/7

While the alarm system is in test mode it will not send any alarm signals to monitoring stations.

  • Make sure all doors and windows are closed and system is “Ready to arm”
  • Enter 4-digit code, then 5 for TEST (for example, if your 4-digit code is 1234, enter 1234 5)
    • The external sounder will sound for 2 seconds
    • Open each protected door and window in turn and listen for 3 beeps from the keypad.
    • Ex: when a door is opened, the panel should beep 3 times, identifying the zone. The zone information will also appear on the panel and then disappear once the door is closed.
    • Walk in front of all motion sensors to check.
    • The display of the panel will show which motion is being triggered when you walk in front of it.
    • The panel will clear when the detector no longer senses motion.
  • Once all of the desired Zones are tested, enter your 4-digit code then 1 for OFF

 *If TEST mode is not turned off, the panel will beep every 30 seconds to notify that the system is in test mode and it will automatically turn off after 4 hours.

The password is a word and in some instances a number that is set up with you at the time of installation for you to provide to the monitoring company for verification purposes in the event an alarm is triggered. You will need to provide the password to clear the alarm once you receive a call from monitoring.

If you need to change your password, you can do so by calling HTC Technical Support at 843-365-2186, available 24/7. If you have forgotten your password, you will need to go by any local HTC office and present your ID and a representative will be able to assist you.

The passcode is the four-digit PIN that is used to arm and disarm your security system. The passcode is chosen by you and set up at the time of installation, HTC does not have record of your individual passcode.

If you need to change your passcode, you can do so by calling HTC Technical Support at 843-365-2186, available 24/7. If you have forgotten your passcode, please contact HTC Technical Support at 843-365-2186, available 24/7 and an onsite visit will need to be scheduled.

A call list is a list of people that you would like to have called in the event an alarm is triggered. This list is provided to HTC by you at the time of installation and can be altered at any time you choose.

To make a change to your call list, call HTC Technical Support at 843-365-2186, available 24/7.

Main Battery………………… HL 130620 Sealed lead-acid 12Volt 5AH Battery (Usually located in a closet or laundry room in a case/metal box)

Motion sensor…………………………………………….……………. CR123A 3Volt Battery

Smoke detector …………………………………………………… (2) CR123A 3Volt Battery

Door sensor……………………………………………………………. CR123A 3Volt Battery

Window sensor…………………………………………………………CR123A 3Volt Battery

Keyfob ………………………………………………………………….CR2032 3Volt Battery

***If sensor has more than 1 battery make sure all batteries are replaced at that time***

** Lithium batteries work best on our system**

***Please check the batteries in the device before purchasing new batteries in the event the device in question has a different battery type than recommended above.***

***Once the battery is replaced enter your 4-digit code then OFF, then repeat the steps again in order to clear the error from the panel***

***If your security system has lost power please keep in mind it is possible for the Main System Battery to recharge 24-48 hours once power is restored.***

***When changing batteries the system will start beeping when it detects a tamper condition. After changing batteries, the customer will need to enter their 4 code and off twice. ***

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