Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 2810 | Fall 2016 Graves Pools & Spas: Local, family-owned business swimming in success When it comes to commercial swimming pool supplies and residential backyard essentials, there’s one name on the Grand Strand that floats above the rest. For the last 40 years, the family- owned Graves Pools & Spas has been serving up quality products and customer service that does more than skim the surface. Shannon Graves Jones and her father Richard Graves, co-owners of Graves Pools & Spas, take pride in the company’s hard- earned reputation as the area’s preferred source for pool and spa equipment and maintenance. “My grandfather started this company,” says Shannon, “so I am very proud to say that I am third- generation.” When it comes to owning and operating a business, Shannon recognizes that few things are as valuable as forming and maintaining quality customer relationships — an asset her company values deeply. Powered by fellow locals and businesspeople, HTC also understands this as an important quality, making HTC Business Solutions the perfect fit to provide Graves Pools & Spas with four services — Phone, Wireless, Security and High-Speed Internet. “That’s why we love HTC so much, because they are also a local company. When there’s anything that needs to be serviced, they are always very prompt, courteous and right on the spot," Shannon says. Shannon can speak confidently on the best ways to connect her business, as she has firsthand, trial-and- error experience. “About 10 years ago, we started with HTC, and we were very happy,” explains Shannon. “We thought we would try and save a couple of pennies, so we transferred to another provider. However, that provider allowed our calls to be dropped and our telephones to not ring. And if the phones don’t ring in our business, we don’t make any money.” Ultimately, Shannon decided it was in the company’s — and its customers’ — best interest to switch back to HTC. Now, Graves Pools & Spas stays connected to customers and vendors alike through high-speed internet. And, all inventory is kept under watchful surveillance thanks to HTC Security — a service that offers the owners peace of mind even when they aren’t at the store. For Shannon and her company, perhaps the best part of switching back to HTC was the painless transition. “HTC came in, and I think our ‘down’ time was maybe five minutes. Then, we were up and running smooth, “Graves Pools & Spas has always been a local company, and we’re very proud to be able to deal directly with our customers and address their issues immediately,” says Shannon. father Richard Graves, co-owners earned reputation as the area’s preferred source for pool and spa company,” says Shannon, “so I am very proud to say that I am third- “Graves Pools & Spas has always been a local company, Photo provided by Graves Pools & Spas.