Calling Features & Guides

Anonymous Call Rejection allows a customer to “deny” any calls from ringing the line if the calling party has blocked the identification number. The calling party receives a message that the call is not being accepted due to the identification block.

To activate Anonymous Call Rejection:
     1. Lift the receiver and listen for dial tone.
     2. Dial “*77”.
     3. Listen for confirmation tone, hang up.

To de-activate Anonymous Call Rejection:
     1. Lift the receiver and listen for dial tone.
     2. Dial “*87”.
     3. Listen for confirmation tone, hang up.

Avoid the hassle of having to redial a number over and over again because the line is busy. Automatic Busy Redial will keep trying to reach your party for up to 30 minutes and will ring you back when their line is free.

To use Automatic Busy Redial:
     1. When you hear a busy signal, hang up, then lift the receiver and listen for a dial tone.
     2. Press “*66”.
     3. If the line is still busy:
          – Hang up.
          – Your phone will check the number for up to 30 minutes.
          – You will hear a special ringing when the line is free.
          – Your call will automatically be made when you lift the handset.
     4. If the line is not busy, your call will be put through.

To cancel Automatic Busy Redial:
     1. Press “*86” and listen for the announcement, hang up.

Notes:  When Automatic Busy Redial is activated; you may still make and receive phone calls. You can use Automatic Busy Redial for more than one busy number at a time. You will hear a special ringing when one of these numbers becomes idle, but you will not be able to tell which of the numbers is ringing back. If the number you are trying to reach is outside the area served by Automatic Busy Redial, you will hear a recording advising you that the call cannot be made.

There’s no need to run to answer a ringing phone ever again! Automatic Call Return will return your call to the last person who called or attempted to call you but failed to get an answer.

To use Automatic Call Return:
     1. Pick up the handset and listen for dial tone.
     2. Press “*69”.
     3. Listen for an announcement that will tell you the phone number of the party who last called you. The phone number will not be announced if the caller chose to block the delivery of his phone number. If the number was blocked, the call cannot be returned, as mandated by the FCC.
     4. If you wish to return the call:
          – Press “1”.
          – Listen for ringing.
          – Wait for answer.
     5. If you do not wish to return the call, hang up.
     6. If electing to return the call and the line is busy:
          – Listen for the tone or announcement telling you the number is busy.
          – Hang up.
          – You will hear special ringing when the line is free.
          – Your call will automatically be made when you lift the handset.

To cancel Automatic Call Return:
     1. Press “*89”.
     2. Listen to announcement and hang up.

Notes:  If the number you are trying to reach is outside the area served by Automatic Call Return, you will hear a recording advising you that the call cannot be made. After a call during which you heard a call waiting tone, you can use Automatic Call Return to return a call to the call waiting number.

Now you can transfer your incoming calls to another number. Call Forwarding is great for the business person who wants to catch after-hours business calls at home, or for anyone who doesn’t want to miss an important call when away from home.

To forward calls:
     1. Lift the receiver and listen for dial tone.
     2. Dial “*72”.
     3. Listen for dial tone.
     4. Dial the number to which calls are to be forwarded.
     5. If someone answers, the Call Forwarding is established.
     6. If the number is busy or there is no answer, hang up and repeat the procedure.
     7. Listen for confirmation tone.

To cancel Call Forwarding:
     1. Lift the receiver and listen for dial tone. Then dial “*73”.
     2. Listen for a confirmation tone.

Notes: Once you have activated Call Forwarding, the phone will make one short ring each time a call is forwarded. You can still make outgoing calls from this phone without interfering with incoming calls. However, while you have Call Forwarding activated, you may only receive calls from the number that you have forwarded your calls to. All other calls will be forwarded automatically.

Allows calls that reach a busy signal to be forwarded to a preselected telephone number. The activation and deactivation of this feature is controlled by HTC.

Allows calls that don’t get an answer to be forwarded after a certain number of rings. The activation and deactivation of this feature is controlled by HTC.

Did you ever miss an important call because you forgot to forward your calls before you left home? With Remote Activation of Call Forwarding that will never happen again. With this service you can activate and/or change your Call Forwarding number from a remote location. The feature is deactivated by dialing the access number and personal identification number (PIN) assigned by HTC.

To activate Remote Call Forwarding:
     1. Dial 843-646-9979 which is the Remote Activation of Call Forwarding access number.
     2. Enter the phone number to be forwarded as well as the assigned PIN.
     3. After the confirmation tone, press “*72”.
     4. After hearing the second confirmation tone, enter the destination number to which calls are to be forwarded.
     5. The phone will ring. Once answered by a person, machine, or voice mail, the call forwarding is set. If the phone is not answered at all, the call forwarding process has not been completed.

To cancel Call Forwarding:
     1. Dial 843-646-9979 which is the Remote Activation of Call Forwarding access number.
     2. Enter the PIN.
     3. Press “*73” and listen for a confirmation tone. Calls are no longer being forwarded

Call Manager’s online phone management function gives you unprecedented control over when, where and how you receive phone calls.

Subscription to Call Manager includes: Caller ID Name and Number, Voice Mail Plus, VForward, Call Forwarding Busy and Don’t Answer, Do Not Disturb, Anonymous Call Rejection, Selective Call Acceptance, Selective Call Block, Selective Call Forwarding, Selective Ringing, Privacy Defender, and Find Me/Follow Me with Simultaneous Ring.

All for just one low price!

Call Waiting Deluxe lets you know, with a short beep, that another caller is trying to reach you. This feature saves time, and emergency calls can always get through.

It also lets you see the Call Waiting party’s phone number while you are on an existing call. Call Waiting Deluxe uses a special display device located on or next to your phone to allow you to view the call waiting number.

To use Call Waiting Deluxe:
     1. A beep tone, that only you hear, lets you know that another call is waiting.
     2. After the first beep, the Call Waiting party’s phone number will be displayed.

To answer the second call without disconnecting the first call:
     1. Press the receiver button down for about one second and release it to place your first call on hold. You will automatically be connected with the second caller.
     2. By pressing the receiver button and releasing it, you may alternate between calls.
     3. Each conversation is private and cannot be heard by the other caller.

To disconnect one person and be connected with the person holding:
     1. End the first call by hanging up the phone.
     2. Your phone will ring.
     3. When you answer it, you’ll be connected to the person holding.

To temporarily cancel Call Waiting Deluxe:
     1. Lift the receiver.
     2. Listen for the dial tone, then press “*70”.
     3. Listen for the second dial tone, then dial the desired telephone number.
     4. The Call Waiting Deluxe feature will be canceled for the length of one call and, when you hang up the phone, the Call Waiting Deluxe feature will automatically be restored.
     5. When subscribing to Three-Way Calling in addition to Call Waiting Deluxe, you may activate Cancel Call Waiting Deluxe in the middle of a call by pushing and releasing the receiver button for about one second and, after receiving a dial tone, dialing “*70” . You will automatically be reconnected to the person holding.

Notes: If your phone is equipped with a “link”, “tap” or “lightning bolt” button, use this button instead of the receiver button. The Call Waiting Deluxe feature requires subscription to the Caller ID feature. Refer to the Caller ID feature for these requirements. If the person calling you is in an area outside the Caller ID service area, you may not receive the number. If private appears on the screen, the caller may have used the Caller ID Blocking option. 

This feature allows you to keep your phone number private and secure by restricting its display temporarily or permanently on the called party’s phone. Caller ID Blocking can be obtained on a “per call” or a “per line” basis.

Caller ID Blocking Per Call:
Temporarily prevent the transmission of your phone number on a per call basis through the use of an activation  code prior to each call.

This feature is available at no charge, but must be activated prior to each call.

To activate Caller ID Blocking per call:
     1. Press “*67”.

Caller ID Blocking Per Line:
Prevent the transmission of your phone number on all outgoing calls placed from your phone.

To temporarily suppress Caller ID Blocking:
     1. Press “*82”. Your number will be identified to the person you are calling.
     2. After the call is disconnected Caller ID Blocking will automatically be restored.

Caller ID:
See the calling party’s phone number before answering a call. A special display device located on or next to
your phone is required to allow you to view the calling number.

Your Caller ID display device can store the phone numbers of people who called, even while you were out. You can easily review these numbers and return the calls you want to.

Call Name Delivery:
Want to know who’s calling before you answer? With Call Name Delivery, you’ll see the calling party’s name
and phone number before answering a call. A special device located on or next to your phone is required to
allow you to view the calling name and number.

With Call Name Delivery, the display device can store the names and numbers of the calls you missed while you were out.

To use Caller ID or Call Name Delivery:
     1. When you receive a call, wait until your telephone completes the first ringing cycle.
     2. The number and/or name of the calling party will appear on your display screen.
     3. If you answer the call, the number and/or name will remain on the screen until you or the caller hangs up.

Notes: Subscription to Caller ID and Call Name Delivery requires the lease or purchase of a display telephone or an add-on display unit. If the person calling you is in an area outside the Caller ID service area, you may not receive the number. If “private” appears on your screen, the caller may have used the Caller ID Blocking option. All Caller ID units are not equipped with storage and name delivery capabilities. If the name is not listed with the phone number, then only the caller’s phone number will display.

Now you can trace an offensive or annoying call by dialing a special code as soon as you hang up. The information is routed to a printer at HTC’s office for submission to the appropriate law enforcement agency.

To use Customer Originated Trace:
     1. Hang up after receiving the annoying call.
     2. Lift the receiver and listen for dial tone.
     3. Press “*57”, then listen for the confirmation tone or announcement.
     4. Press “1” to trace the last call received, then hang up. The number you traced will be recorded at HTC.

If you decide to pursue the matter, call HTC’s Credit Department at 843-365-2153 and request that a record of the call be printed. The caller’s phone number, as well as the time and date of the call will be given to law enforcement officials. You may be required to file a formal complaint with the proper authorities.

Notes: You must activate Customer Originated Trace immediately after the offending call. If you delay taking action and receive a subsequent incoming call, Customer Originated Trace will not trace the correct number. If a call waiting tone is received during a call that is to be traced, tracing will occur on the call waiting party rather than the original calling number. The calling party must be within the Customer Originated Trace area. The number may not be available if the caller is calling from a wireless phone or calling from a landline phone within the same exchange.

Access your contacts from anywhere – and synchronize them with Outlook and other mobile devices. Assign contacts to groups, click-to-dial from contacts or dial-by-name. You can even click-to-email. Enhanced Contacts Listing is free of charge. Access this feature by logging into My Account.

Have your incoming calls “find you” at multiple phone numbers, one after another. If you don’t pick up at one number, the call will move on to the next. Or you can have them all ring at the same time. This feature can be modified from anywhere at any time via online management.

With Live Message Screening you have the ability to “listen in” or “pick up” on a message as it’s being left by a caller.

To use Live Message Screening:
     1. When Live Message Screening is activated and your call is diverted to Voice Mail, your phone will ring with a different tone.
     2. You can pick up the receiver and listen to the message the caller is recording.
     3. If you would like to answer the phone, press “1”, and your call will be connected. At no point is the caller aware that you were listening in.

Notes: Requires subscription to Voice Mail. Live Message Screening is not available to group account subscribers, in order to prevent members of the group hearing Voice Mail messages that are not intended for other members of that group.

Manage My Phone is the most easy and accessible way to find and manage the calling features that enhance
your phone service. Now you have the freedom and flexibility to activate and deactivate features or switch the phone numbers assigned to them at any time you want – from any place you might be. With online management, the control of these features is as close and convenient as the nearest keyboard no matter how you choose to connect to the Internet. Best of all, the service is free. Simply select Manage My Phone when you log into My Account.

With Manage My Phone you can:
     – View your call history.
     – Program call forwarding, acceptance and rejection numbers.
     – Activate and deactivate calling features.

This feature will intercept unidentified calls such as “Unavailable” or “Out of Area.” The unidentified callers will hear a recording that says “This number does not accept calls from telemarketers. Please hang up and place this number on your do-not-call list. If you are not a telemarketer, press the number 1 to be connected.”

This is all performed before your phone rings, which means a substantial reduction in unwanted calls. Privacy Defender prompts callers to confirm that they are not Telemarketers. To avoid the need to answer these calls, the Telemarketer Call Screening option within Privacy Defender allows you to screen them.

To use Privacy Defender:
     1. Whenever someone calls you Telemarketer Call Screening does not put the call through to you directly. Instead, the caller is asked to press “8” to confirm that he or she is not a telemarketer.
     2. If the caller does not press “8”, Telemarketer Call Screening does not accept the call and your phone does not ring. An announcement informing the caller that this number does not accept telemarketing calls will be played.
     3. If the caller presses “8”, Telemarketer Call Screening accepts the call.

Anonymous Call Screening prompts callers with anonymous numbers to record their names and gives you the opportunity to accept or reject the call. To avoid the need to answer these calls in order to find out who is calling, the Anonymous Call Screening option within Privacy Defender allows you to screen them.

To use Anonymous Call Screening:
     1. Whenever someone calls you from an anonymous number, Anonymous Call Screening does not put the call through to you directly. Instead, the caller hears an announcement explaining that you do not accept unidentified calls and is asked to say his or her name so that it can be recorded.
     2. If the caller records a name, Anonymous Call Screening then rings your phone. When you pick up, you hear a message giving you the recorded name.
     3. You can then decide whether to speak to the caller.
     4. You will be given the option to accept the call, play a message informing the caller that you do not accept telemarketing calls and ask to be removed from his or her calling list, or play a message informing the caller that you cannot accept the call at this time and ask to call you back later.
     5. If you do not select any of the previous options, Anonymous Call Screening disconnects the call after a short timeout. If the caller does not record a name, Anonymous Call Screening does not accept the call and your phone will not ring.

You can also specify a personal bypass code that overrides Anonymous Call Screening, which you can give to people from whom you are happy to accept calls. Instead of recording a name, someone who knows this code can simply press the * key followed by this code (a three-digit number) to be put through to your phone.

To manage your bypass code:
     1. Press “2” at the Main Menu to access your bypass code functions.
     2. Press “1” to set a new bypass code.
     3. Press “9” to leave the previous bypass code unchanged.
    4. Press “2” to clear the bypass code.

Got a list of people you don’t want to talk to? This feature allows you to block calls from up to twelve phone numbers placed on your Selective Call Block list. You can add an offensive caller to your list without knowing the caller’s phone number. Calls from phone numbers on the list are sent to an announcement that informs the caller that you are not receiving calls at this time.

To use Selective Call Block:
     1. Press “*60”.
     2. Listen to instructions that guide you through the steps of how to turn Selective Call Block on or off and how to make changes to your Selective Call Block list.
     3. Press “0” to repeat the instructions.
     4. Press “1” to review the numbers on your list.
     5. Press “3” to turn Selective Call Block on/off.
     6. Press “#” to add a number to your list.
     7. Press “*” to delete a number from your list, enter the number, then press “*” again.

To block the last person that called you:
     1. Press “#”
     2. Dial “01”
     3. Press “#” again.

Now you can turn an everyday, two-way phone call into a three-way conversation. This is great for family get togethers as well as business calls. Three-Way Calling lets you talk to two people in two different locations at the same time!

To add a third person to your call:
     1. Press the receiver button down for about one second. This will place the first call on hold.
     2. Listen for dial tone, then dial the telephone number of the third person to be added to the conversation.
     3. When the third person answers, you may talk privately before adding the person on hold. To add the person holding, press the receiver button for approximately one second, release, and Three-Way Calling is now established.
     4. If the third person does not answer or you receive a busy signal, push the receiver button down to disconnect the third person. If the busy signal continues, press the receiver button down and release once more.
     5. If either party hangs up, you can continue to talk to the person remaining on the line.

Notes: If your phone is equipped with a “link”, “flash”, “tap” or “lightning bolt” button, use this button instead of the receiver button.

With HTC’s Voice Mail, your calls will always be answered. Whenever you’re on the phone or unavailable to answer a call, your calls may be forwarded automatically to Voice Mail. Callers will hear your personal greeting, after which they can leave their own message.

HTC also offers multiple mailboxes under one telephone number. These are mailboxes that branch off of a Primary Mailbox to provide businesses with the option of adding additional mailboxes much like a voice mail system would and provide residential users with the ability to provide family members with their own individual mailbox… all under one telephone number.

Voice Mail Basic:
     – Answer messages sent by another user
     – Give messages to another user
     – Record or change your personal greeting
     – Log in while your greeting is being played
     – Receive outside caller messages
     – Get notification promptly if a new message arrives while logged into system
     – Play, keep, or discard messages
     – Automatically tell the time and date of each message
     – Access your mailbox from any touchtone telephone
     – Message notification

Voice Mail Plus offers all of the above features plus:
     – Message distribution
     – Allows you to mark messages as “private”
     – Allows you to flag messages as “priority”
     – Allows for verification that sent messages have been received
     – Allows for future delivery of messages

SETTING UP YOUR NEW MAILBOX

To set up your voice mailbox for the first time:
     1. Call from the number on which you are setting up your voice mailbox:
     2. Dial your voice mail access number.

     3. You will be prompted to change your default pin code. (Must be non-sequential and non-repetitive)
     4. Add the new pin code of your choice (4 to 8 digits), followed by the “#” key. Next, you are prompted to record your name. This is used when greeting your callers or when you leave messages for others.
     5. Record your name and press “#” when finished. An announcement plays your recording back to you.
     6. If you want to re-record it, press “1”.
     7. If you want to keep it, press “#”.

To set up your greeting:
1. Once you have successfully recorded your name, you are prompted to select a greeting. You can use a number of different types of greetings.
2. To record your own personal greeting, press “1”. Then record your personal greeting, pressing “#” when finished.
3. To use a system-generated greeting that announces your recorded name, press “2”.
4. To use a system-generated greeting that reads out your phone number, press “3”.
5. To use a system-generated greeting that neither announces your name nor reads out your phone number, press “4”.  An announcement plays back your selected greeting.
6. To record or select a different greeting, press “1”.
7. To save it and use it as your greeting, press “#”.
8. Once you have finished, you are transferred to the Main Menu.

Note: After this initial setup, you can access the system from any phone by dialing your voice mail access number and entering your 10-digit voice mailbox phone number, entering your pin code, followed by the “#” key.

ACCESSING MESSAGES
To access messages when calling from the telephone number your voice mailbox is set up on:
1. Dial your voice mail access number.
2. Enter pin code, followed by the “#” key. You will be in the Main Menu.
3. Press “1” in order to get in the Listen to Messages Menu.

To access messages when you are calling from another location:
1. Dial your voice mail access number & enter your 10-digit voice mailbox phone number.
2. Enter pin code, followed by the # key. You will be in the Main Menu.
3. Press 1 in order to get in the Listen to Messages Menu.

WORKING WITH GROUP MAILBOXES
To set up your group voice mailbox for the first time calling from the number on which you are setting up your voice mailbox:
     1. Dial your voice mail access number.
     2. You will be prompted to change your default pin code. (Must be non-sequential and non-repetitive)
     3. Add the new pin code of your choice (4 to 8 digits), followed by the “#” key. Next, you are prompted to record your name. This is used when greeting your callers or when you leave messages for others:
     4. Record your name and press “#” when finished. An announcement plays your recording back to you.
     5. If you want to re-record it, press “1”.
     6. If you want to keep it, press “#”.

To set up your greeting:
     1. Once you have successfully recorded your name, you are prompted to select a greeting. You can use a number of different types of greetings.
     2. To record your own personal greeting, press “1”.  Then record your personal greeting, pressing “#” when finished.
     3. To use a system-generated greeting that announces your recorded name, press “2”.
     4. To use a system-generated greeting that reads out your phone number, press “3”.
     5. To use a system-generated greeting that neither announces your name nor reads out your phone number, press “4”. An announcement plays back your selected greeting.
     6. To record or select a different greeting, press “1”.
     7. To save it and use it as your greeting, press “#”.
     8. To work with your secondary mailboxes, press “4” from the Mailbox Settings Menu.

To add a new secondary mailbox:
     1. Press “3” from the Group Mailbox Settings Menu. An announcement states that a new mailbox has been created and states its new number.
     2. To repeat the announcement, press “1”.
     3. To return to the previous menu, accepting any changes, press “*”.
     4. The new mailbox is automatically enabled and ready to accept incoming voice mails. When it is first created, the new mailbox will use a system-generated greeting that does not use the number or the recorded name. The secondary subscriber can then personalize the mailbox.

To enable a secondary mailbox:
     1. Press “1” from the Group Mailbox Settings Menu. An announcement states the total number of mailboxes waiting to be enabled, and then reads out each available number in turn.
     2. To select a number, press “1”.
     3. To move to the next number, press “#”To exit without making any changes, press” *”.
     4. Once you have selected a number, an announcement states the number you have selected.
     5. To enable the selected number, press “1”.
     6. To continue to the next number without making any changes, press “2”.
     7. To exit the menu without making any changes, press” *”.

To disable a secondary mailbox:
     1. Press “2” from the Group Mailbox Settings Menu. An announcement states the total number of mailboxes and then reads out each mailbox number in turn.
     2. To select a number, press “1”.
     3. To move to the next number, press “#”.
     4. To exit without making any changes, press “*”.
     5. Once you have selected a number, an announcement states the number you have selected.
     6. To disable the selected number, press “1”.
     7. To continue to the next number without making any changes, press “2”.
     8. To exit the menu without making any changes, press “*”.

To delete a secondary mailbox:
     1. Press “4” from the Group Mailbox Settings Menu. An announcement states the total number of mailboxes and then reads out each mailbox number in turn.
     2. To select a number, press “1”.
     3. To move to the next number, press “#”.
     4. To exit without making any changes, press “*”.
     5. Once you have selected a number, an announcement states the number you have selected.
     6. To delete the selected number, press “1”.
     7. To continue to the next number without making any changes, press “2”.
     8. To exit the menu without making any changes, press “*”.