Upgrades will cause outage for some on Jan 29
HTC will be upgrading its network at 9 a.m. on Jan. 15, with the work causing an outage for some in the Walkers Woods area.
This process will cause some outage for customers for about 1 hour. The node split or we can reference as equipment upgrade will allow for better performance and stability of the network as the number of members have grown on the existing equipment and also allow for increased data speeds in the future.
If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186. Thank you.
Sun outages take place every year during Spring and Fall when the sun passes behind a satellite.
During these mini-eclipses, energy from the sun is captured by your earth station causing degradation in the signal. You may experience anything from slight signal degradation to complete signal loss.
HTC customers can expect the most extreme outages between 1:30 p.m. and 6 p.m. The outage will typically only last about 10 minutes on each channel that is affected.
We apologize for this inconvenience.
Channel lineup alerts
EPIX no long an option
EPIX is no longer available due to contractual changes that have prevented continued coverage.
EPIX is now available to purchase directly from EPIX at EPIXHD.com and via the EPIX app.
More shopping now available
QVC2 is now available on HTC Digital Cable.
Home shoppers can find the wares available on channels 19 or 819.
Music Choice Play service being phased out
Music Choice will no longer distribute the Music Choice Play service (Channel 899 and 900) as an actual channel after December 31, 2019.
The Music Choice Play service will continue to be available as part of the Music Choice TV Everywhere app. This change does not affect the Music Choice music channels currently available with an HTC Digital Cable set-top box.