Network updates

Network Updates

Maintenance Alerts

Business customers will experience interruption

HTC will be performing maintenance on our network on Friday, December 6.

The work will be done between the hours of midnight and 6 a.m. to minimize the impact on our customers. During this time some Business customers may experience a 15 minute interruption of HTC internet and data services.

We apologize for any inconvenience this may cause. If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186. Thank you.

Maintenance to coincide with road work on Highway 134

HTC will be performing fiber network maintenance on Friday, December 6 in conjunction with the SCDOT Hwy 134 road project.

The work will be done between the hours of midnight and 4:00 a.m. to minimize the impact on our customers. During this time some customers in the vicinity may experience an interruption of HTC services. If you have a security system connected to an HTC phone line that may be interrupted as well.

We apologize for any inconvenience this may cause. If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186. Thank you.

Upgrades to cause brief outages

HTC will be performing network maintenance on Wednesday, December 11, Friday, December 13, and Thursday, December 19.

The work will be done during our maintenance window between the hours of midnight and 6 a.m. to minimize the impact on our customers. During this time some customers may experience an interruption of HTC Cable Modem internet and data services of up to 30 minutes.

We apologize for any inconvenience and hope you understand that maintenance occasionally creating outages is necessary to strengthen the integrity of our network. If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186. Thank you.

Sun spots

Sun outages take place every year during Spring and Fall when the sun passes behind a satellite.

During these mini-eclipses, energy from the sun is captured by your earth station causing degradation in the signal.  You may experience anything from slight signal degradation to complete signal loss.

HTC customers can expect the most extreme outages between 1:30 p.m. and 6 p.m. The outage will typically only last about 10 minutes on each channel that is affected.

We apologize for this inconvenience.

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Scrambled TV

Channel lineup alerts

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