Modem will reboot during network upgrade
Beginning Dec. 7, HTC will be making changes to its network that will require your modem to automatically reboot.
During this time, you will not have access to the internet or wi-fi until your modem reboots, usually about a couple of minutes.
This will occur during our normal maintenance hours of between midnight and 6 a.m., so many members will not even notice the interruption.
We apologize for the inconvenience.
Sun outages take place every year during Spring and Fall when the sun passes behind a satellite.
During these mini-eclipses, energy from the sun is captured by your earth station causing degradation in the signal. You may experience anything from slight signal degradation to complete signal loss.
HTC customers can expect the most extreme outages between 1:30 p.m. and 6 p.m. The outage will typically only last about 10 minutes on each channel that is affected.
We apologize for this inconvenience.
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