Upgrades Strengthen Your Network
HTC occasionally performs network upgrades that may cause a brief interruption of your services. When possible, we perform the upgrades between midnight and 6 am to minimize the impacts on you. We apologize for any inconvenience this may cause and hope you understand that occasional outages help strengthen the integrity of your network. Our Technical Support team is available 24/7/365 to answer your questions or concerns. We thank you for being a valued HTC member.
In the event of a major upgrade that will interrupt services to the entire network or if an emergency update is required, we will post the information here.
If you do not see information here, but are experiencing a loss of service, please call our Technical Support team at 843.365.2186.
Channel Lineup Updates
September 1, 2022: Outside Television Inc. is permanently discontinuing Outside TV television programming service to all cable operators, including HTC. This channel is part of the Passport Plus lineup.
Sun outages take place every year during Spring and Fall when the sun passes behind a satellite. During these mini-eclipses, energy from the sun is captured by your earth station causing degradation in the signal.
You may experience anything from slight signal degradation to complete signal loss. HTC members can expect the most extreme outages between 1:30 p.m. and 6 p.m. The outage will typically only last about 10 minutes on each channel that is affected.