Network updates

Network Updates

Maintenance Alerts

Fiber maintenance planned in Conway area

HTC will be performing fiber network maintenance in the Conway area on Wednesday, June 13, Friday, June 15, and Wednesday, June 20.

The work will be done during our maintenance window between the hours of midnight and 6 a.m. to minimize the impact on our customers. During this time some customers in the area may experience an interruption of HTC services.

If you have a security system connected to an HTC phone line that may be interrupted as well. We apologize for any inconvenience this may cause.

If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 843-365-2186

Sun Spots

Sun outages take place every year during the Spring and Fall when the sun passes behind a satellite. During these mini-eclipses, energy from the sun causes degradation in the video signal. Video customers may experience anything from a slight signal degradation such as tiling to complete signal loss.

The outages will be gradual and slight on the first and last days of the cycle, reaching a peak during mid-cycle when the sun is located directly behind the satellite. The exact date, time and severity of these outages will vary.

The fall cycle will last several weeks in October. If you experience outages longer than 15 minutes, please contact our Repair Department at 843-365-2186.

Copper Retirement

Singleton Ridge Road area of Conway

Harbor Towne

Caropines

 

 

Scrambled TV

Channel lineup alerts

HTC in negotiations with WBTW parent company

From time-to-time, agreements for channels expire and new agreements must be reached in order to continue to provide those channels. 

HTC is currently negotiating for the following channels: WBTW and MyNetwork TV.  If HTC is unable to reach an agreement, the owners of these channels may require HTC to remove the channels from our line-up after June 30, 2018. 

As negotiations continue, we will have to get our communications plan together.  This message above is just to cover us in providing adequate required notice should the channel be removed or blacked out as part of the negotiations. 

HTC welcomes Grand Strand TV

Viewers can now peruse the best the Grand Strand area has to offer from the comfort of their own home. 

Grand Strand TV is now on HTC Digital Cable in Horry County. Viewers can watch the looping features on area attractions, shopping, restaurants, hotels and more. 

Tune in on channel 17.