Power grid graphic

Severe Weather Information

Report an Outage

HTC will not be responding to any outages until the weather situation improves enough to where our employees are safe to enter the field. However, we will be doing everything to restore the network as power becomes available. To report an outage in your area, call 843-365-2186. Call volume may affect wait times. Thank you for your patience.

Clear communication errors and alerts from security panels

Click HERE for important information on your home security system and steps to clear communication errors and weather alerts after the storm.

Evacuation Shelters 

Simple tips to minimize frustration and maximize family safety in emergency situations:

  • Have a family communications plan in place-Designate someone out of the area as a central contact, and make certain all family members know who to contact if they become separated.  Consider additional mobile phones for your family’s use.  If you want to add additional mobile phones to your wireless service, remember to do so before an emergency. 
  • Program emergency numbers-Emergency contact numbers should be entered into your home and mobile phones, including the police department, fire station and hospital, as well as family members.  And, don’t forget to program in 911 so you don’t have to think about it during and after an emergency.  
  • Keep the lines open-HTC strongly encourages subscribers to limit phone use during periods of severe weather.  Keep non-emergency calls to a minimum and limit your calls to the most important ones.  Too many callers can jam telephone lines and overwhelm tower capacities.  Also, refrain from calling 911 unless it is an actual emergency.  Stay tuned to local radio and TV broadcasts for weather updates. 
  • Power outages can be a problem – It’s important to note that in a power outage situation, voice services provided via cable modems and fiber to the home technology have a limited battery backup life typically up to 8 hours to keep those phone lines working. Voice Over Internet Protocol (VOIP) services rely on a modem plugged into an electrical source.  No electricity, no phone.  Telephone service served via older copper facilities is line powered and not dependent on the same electrical supply as your home. 
  • Keep wireless batteries charged-Have an alternate plan to recharge your battery in case of power outages (i.e. charging via your car charger, power banks or portable chargers to give you extra talk time.) 
  • Try text messaging-Most wireless phones are now text-messaging capable, and many times during an emergency such as a tropical storm or hurricane, text messaging will go through quicker than voice calls.  And more importantly, text messaging helps free up the phone lines for emergency officials. 
  • Use call forwarding in evacuation-Since call forwarding is based out of the telephone central office, you can forward your home number to your wireless number in the event of an evacuation.  You will get incoming calls from your landline phone, even if your local telephone service is disrupted at your home. 
  • Dial 843-365-2186 for Repair Service-If your service is disrupted, dial 843-365-2186 or 611 toll free from any HTC landline phone to request repair service.  Keep in mind that the loss of electrical power can sometimes result in the interruption of telephone and cable television service.  As soon as the primary power supply is returned to our equipment, your service will once again be fully active. 
  • Do not rely on cordless home phones-Cordless home phones rely on your home’s electricity.  During power outages, cordless phones are inoperable. 
  • Lightning can be dangerous-Limit your phone use to emergency calls only during inclement weather.  Lightning can travel through phone lines resulting in severe injuries to anyone on that line. 

 

When Lightning Strikes

A single lightning bolt can carry over 100 million volts of electricity, it can cause serious devastation to your home and belongings. It is nearly impossible to provide 100% protection to sensitive electronics from a direct lightning strike. Here are some tips to protect your property from damage.

During a thunderstorm avoid using electronic equipment do not use your computers, televisions, cable boxes, or anything connected to an electrical outlet.

Avoid corded phones they are not safe to use during a thunderstorm. It is safe to use cordless or cellular phones during a storm.

The best thing to do is to unplug any high-value items you wish to protect during storms, as surge protectors and UPS units can’t provide direct-strike protection. When you unplug your computer, unplug ALL the power cords, including your monitor, printer and your internet connection.

If you lose your land line dial tone service check the telephone jack by connecting another phone to determine if it may be a phone or telephone jack issue. If you still do not have dial tone, try another outlet in the home to see if it has dial tone.

If you lose cable or internet service, first check the equipment. Verify the cable box and or router has power. If the equipment will not power on check the outlet or surge protector and verify it has power by plugging in a lamp or other item. If the power source is ok call repair to set up a replacement or bring the equipment to any branch office to exchange. Please bring the equipment and the power cord. If the equipment has power and you do not have service, please power cycle and give the equipment 10 minutes to reboot.

After following these troubleshooting steps and you still do not have service please call HTC Tech Support at 843-365-2186 or fill out the Report an Outage form below. 

For further information on thunderstorms visit National Weather Service Thunderstorm and Lightning Awareness.

 

“HTC realizes the importance of telecommunications services in emergency situations and severe weather. At HTC, we are committed to helping our customers stay connected to their family and friends at all times, and we understand that the significance of doing so increases during emergency situations. So, we’re prepared to do whatever it takes to keep all of our services operating.”

– Tom Vitt, HTC Director of Marketing