My Account is a safe and secure way to access and manage your accounts and pay your bills online. It’s fast, free and easy! It’s just one more innovative service designed to make your services more flexible and convenient. You can access the My Account login page here.
A valid email address and access to the Internet are required to sign up for My Account. You also need to have your most current paper bill. You will be asked to enter your billing name (exactly as it appears on your bill), your account number, the amount due and the Security Code from your current bill. Continue to follow the instructions to complete your enrollment.
It’s FREE! The convenience of viewing and paying your bills online with My Account is an option that we offer our customers at no additional charge.
Your online security is a high priority for us. That is why we are committed to safeguarding your personal information online to keep it secure and confidential. In conjunction with our partners, we provide you with a high degree of security by utilizing the latest security techniques and methodologies. For more information, please refer to our security policy located at the bottom of any My Account page.
Once you are a registered user, you will receive an e-mail notification that your new bill is available for viewing and payment. If you do not receive an e-mail notification soon after registering, check to make certain your e-mail spam blocker has not filtered our notification.
Yes, if you have several active accounts with us, you may associate those accounts with the first account that you signed up on My Account. Simply go to the Account Summary page and click on the “Add Account” button at the top right of the screen. Then enter the required account information and click the “Add Account” button. If you would like assistance call Customer Service at 843-365-2154.
Yes. However, after you have made three successful online payments using My Account, you will be given the option to stop receiving printed bills in the mail. To change the status of receiving a printed bill at any time, click the “Mail Printed Bill Status” option on the Manage Accounts menu, and you will be taken to a page that tells if you are/are not receiving a printed bill. Click the appropriate button if you would like to change your printed bill status. Remember, you will always receive an email notification for when your bill is ready.
Yes, but if the payment is made after the due date contact Customer Service at 843-365-2154 to make sure your service is not interrupted.
Q: If I am making a payment dated today, can I cancel it after I have clicked on the "Add Payment" button?
No. Once you click the “Add Payment” button, the transaction cannot be canceled online.
Your account will reflect your payment on the next business day after you schedule a payment date.
Q: When setting up my payment method, where can I find my bank’s routing transit number and my checking account number?
The routing transit number can be found in the lower left hand side of your check. The checking account number is to the right of the routing number (see illustration below).
Yes. We offer the ability to pay your bill online by credit or debit card using either a valid MasterCard, Visa or Discover Card.
Yes. From the “Payments” tab on the Account Details page, highlight “Make Payment”, then click on the “Schedule a Payment”. You have 3 choices for setting up a scheduled/recurring payment for a later date. You can set up a payment that is 1) Recurring on the Due Date, 2) Recurring on a Specific Date, 3) a One Time Scheduled Payment. To schedule your payment, you must have a valid bank account established on My Account.
Yes. After you submit a payment, a screen containing a transaction number will appear; it is recommended that you print a copy of this confirmation screen for your records. You will also receive an email notification of your payment. My Account application will provide you with a six month online payment history.
Check your browser to make sure that your computer is 128 bit encrypted. This type encryption is needed to ensure we have the highest security possible to protect your account information. If you need assistance contact Customer Service at 843-365-2154.
Please verify the following details
- Customer Id – this is the username that you use to login to My Account; it must be unique and easy to remember.
- Name as it appears on the bill – must be EXACTLY as it appears on the bill. On most bills the second name appears first (i.e. Doe, A John). You must include all commas, other punctuation, capitalization and spacing.
- Account Number – please make sure the account number is digits only. Do not include any slashes or spaces. (i.e. 014-393-5234-4 becomes 014439352344)
- Amount on current bill – you must enter this as a number including the decimal value. Do Not include the $ sign. ($43.24 becomes 43.24). If you are still having problems try entering the amount on the previous months bill instead.
- Security Code on current bill – You will find the below the due date of your bill.
If you have signed up for My Account and you cannot view your current bill try closing all Internet browsers (including this one). Reopen your browser. Log back into My Account again. If the problem persists, please call Customer Service at 843-365-2154.
Click the “Recover Lost Password” link on the My Account login page. Enter your email address and click “Retrieve Password.” Your password will be emailed to you. Once you login, you can change your password at any time.
The Security Code is located on your bill below the statement date of your bill.
If your paper bill is not available, please contact Customer Service at 843-365-2154 Monday through Friday, 8:00 AM until 5:00 PM. To protect your Security Code from unauthorized use, we are unable to provide this information via email. We apologize for any inconvenience this may cause.