How do I access My Account?

You can access your My Account or sign up HERE.

What is required to sign up for the first time?

You will need your billing name, account number, the amount due on your current bill and the Security Code from your current bill. These credentials are printed on the upper right corner of your bill.

If you are a new member and have not yet received a bill, these credentials are printed on the My Account registration letter given to you when signing up for new HTC services. Continue to follow the instructions to complete your enrollment.

You can access your My Account or sign up HERE.

Why can’t I access My Account from the link on your website?

Check your browser to make sure that your computer is 128 bit encrypted. This type encryption is needed to ensure we have the highest security possible to protect your account information. 

You can access your My Account or sign up HERE.

I’m having a problem getting registered. What should I do?

Please verify the following details

  • Customer Id – this is the username that you use to login to My Account; it must be unique and easy to remember.
  • Name exactly as it appears on the bill . On most bills the second name appears first (i.e. DOE, A JOHN). You must include all commas, punctuation, and spacing, however, it is not upper/lower case sensitive.
  • Account Number – please make sure the account number is digits only. Do not include any slashes or spaces. (i.e. 014-393-5234-4 becomes 014439352344)
  • Amount on current bill – you must enter this as a number including the decimal value. Do Not include the $ sign. ($43.24 becomes 43.24). If you are still having problems try entering the amount on the previous months bill instead.
  • Security Code on current bill – You will find the below the due date of your bill.

You can access your My Account or sign up HERE.