Log in with your My Account username and password. You will be given the option to pay by check or pay by credit card. You can also set up recurring payments and choose to receive paperless bills.

Your online security is a high priority for us. That is why we are committed to safeguarding your personal information online to keep it secure and confidential.

In conjunction with our partners, we provide you with a high degree of security by utilizing the latest security techniques and methodologies.

For more information, please refer to our security policy located at the bottom of any My Account page.

Once you are a registered user, you will receive an e-mail notification that your new bill is available for viewing and payment.

If you do not receive an e-mail notification soon after registering, check to make certain your e-mail spam blocker has not filtered our notification.

Yes, if you have several active accounts, you may associate those accounts with the first account that you signed up on My Account.

Simply go to the Welcome page (also known as the Dashboard page) and click on the “Link Another Account” button at the lower left of the screen. Then enter the required account information and click the “Link Account” button.

Once additional accounts have been added, you may toggle between each account by clicking on the down arrow located in the Billing Account section under Link Another Account to select the account you wish to view.

Yes. However, after you have made three successful online payments using My Account, you will be given the option to stop receiving printed bills in the mail.

To change the status of receiving a printed bill at any time, click the “Go Paperless” option on the Welcome page (also known as the Dashboard page).

View Instructions

Yes, but if the payment is made after the due date contact Customer Service at 843-365-2154 to make sure your service is not interrupted.

No. Once you click the “Pay Now” button, the transaction cannot be canceled online.

HTC My Account payments process immediately when you click on “Pay Now“, or on the date you schedule. It can take up to 5 business days for the payment to appear on your bank statement.

Yes, for a one-time payment. HTC does not offer scheduled or recurring credit card payments as we don’t store that information online to protect your privacy. We offer the ability to pay your bill online by credit or debit card using either a valid MasterCard, Visa or Discover Card.

View Instructions

Yes, as long as you are paying by check. HTC does not offer scheduled or recurring credit card payments as we don’t store that information online to protect your privacy.

You have 3 choices for setting up a scheduled/recurring payment for a later date. You can set up a payment that is

1. Recurring on the Due Date
2. Recurring on a Specific Date
3. One Time Scheduled Payment

To schedule your payment, you must have a valid bank account established on My Account.

View Instructions

es. After you submit a payment, a screen containing a transaction number will appear. It is recommended that you print a copy of this confirmation screen for your records. 

You will also receive an email notification of your payment. My Account application will provide you with a six month online payment history.

If you have signed up for My Account and you cannot view your current bill try closing all Internet browsers (including this one).

Reopen your browser. Log back into My Account again. If the problem persists, please call Customer Service at 843-365-2154.