What do I press to wake up my panel?

To wake up your alarm panel press the # button to light up the panel. It idles with a blank screen to conserve batteries. If the panel does not light up, check the batteries on back of keypad.

How do I arm my alarm system?

To arm your alarm system: 

  • AWAY mode: Enter in 4-digit code OR Press and hold AWAY button.
  • STAY mode: Enter in 4-digit code OR Press and hold STAY button.
    • If the doors are not opened after putting in your code to set alarm, the system will assume you are home and arm in STAY mode automatically.
 
How do I disarm or silence an active alarm?

To disarm or silence an active alarm enter your 4-digit code or press the unlock button on your key fob.

 
How do I check the status of my alarm system?

Check the status of my alarm system by pressing * 2 * on your alarm panel and follow the on screen prompts. 

This will provide specific information on the status of your system. 

 
How do I clear an alarm or fault from my alarm panel screen?

To clear an alarm or fault from your alarm panel screen press # # on the alarm panel. 

 
How do I enable or disable the chime feature for my alarm system?

For enabling and disabling  the chime feature, press the CHIME button for approximately 4 seconds or until audible confirmation.

 
How do I adjust my keypad volume?

To adjust your keypad volume:

  • Press * 6
  • Use the < and > keys to scroll to Buzzer Control, once there press *
  • Use the < and > keys and scroll to adjust the volume, 00 is the lowest setting and 20 is the loudest setting
 
How do I reset the time and date on my alarm panel?

To reset the time and date on your alarm panel:

  • Press * 6
  • Enter your 4-digit code and then press 1
  • Enter in the date and time. Please note the time will need to be keyed in as military time
  • The Panel will beep to indicate the change.
  • Press ## to exit.
 
How do I bypass zones?

To bypass zones:

  • Press and hold the bypass key for approximately 4 seconds. Scroll until bypass zones appears on the display.
  1. Use the < and > keys to scroll thru the zones, once you are at the zone you would like to bypass press the * key and the letter B will appear in the lower right corner of the display

Please note you will be unable to bypass a smoke detector. Bypass will be erased when the alarm is disarmed. Bypassing zones has to be set prior to each time the system is armed.

 
Why do I have an orange triangle lit up on my alarm panel?

An orange triangle on  your alarm panel indicates a system trouble.

  • Press *2
  • “View Trouble Service Req. *” should come up on the screen.
  • Pressing the < or > buttons will go through the active faults.
    • When you see a * key press it to go to the next option.
    • If you come to an option and see “< >” press the < or > to see exactly what the fault is.
 
Why am I not able to arm my system?

When the customer is not able to arm the system, there may not be a yellow light on the keypad. The right scroll key > will find open zones. *2 is used to discover faults(trouble condition) on system

 
What does is mean when my panel displays an FC error?

DSC equipment will not show an “FC” when there’s a communication trouble. If the keypad shows a “DIAL TONE” fault, the panel is not seeing dial tone from HTC. This may be due to an issue in the field.

A “Communications” trouble shows the system has lost communications but it may have been restored. A simple way to clear this is to place the account in test and have the customer press the silent Panic buttons on keypad. 

The silent panic keys are located on the left hand side between the fire and audible panics.

What kind of batteries does my alarm system use?

Panel …………………………………..………………………………… (4) AA Lithium Batteries

Main System Battery (Alexor Panel)………….……………………. CA1223 12 Volts 2.3AH

Main System Battery (Located inside the Impassa Panel)……………6PH-AA1500-H-C28

Door sensor…………………………………….……………….……………… CR2 3volt Battery

Motion/Pet immune sensor……………….……………..……………..CR123A 3Volt Battery

Window sensor……………………………….………………………….. CR123A 3Volt Battery

Glass break sensor……………………………………………………… CR123A 3Volt Battery

Smoke detector…………………………………..…………………. (2) CR123A 3Volt Battery

Indoor siren………………………………………………..………….. (4) AA Lithium Batteries

Keyfob ………………………………………….………………………………. (2) CR2032 3Volt

 

***If sensor has more than 1 battery make sure all batteries are replaced at that time.***

*** Lithium batteries work best with our systems.***

***Please check the batteries in the device before purchasing new batteries in the event the device in question has a different battery type than recommended above.***

***Once the battery is replaced enter your 4-digit code then OFF, then repeat the steps again in order to clear the error from the panel***

***If your security system has lost power please keep in mind it is possible for the Main System Battery to recharge 24-48 hours once power is restored.***

***When replacing the remote keypad batteries, its a good practice to remove all four batteries and replace them one at a time. ***