How do I disarm or silence an active alarm?

To disarm or silence an active alarm enter your 4-digit code, then press OFF to turn the alarm system Off

How do I check the status of my alarm system?

Check the status of my alarm system by pressing * * on your alarm panel.

This will provide specific information on the status of your system. 

How do I clear an alarm or fault from my alarm panel screen?

To clear faults and or previous alarms the customer needs to enter code and off twice. The first time will stop the alarm and the second should clear it from memory.

How do I enable or disable the chime feature for my alarm system?

To enable or disable the chime feature on your alarm system press # then 9 to enable or disable the feature. 

How do I adjust my keypad volume?

To adjust the keypad volume, press # (Function) then 2 (volume) then 3 for UP or 6 for DOWN, for example #23 to adjust the volume higher or #26 to adjust the volume lower.

How do I reset the time and date on my alarm panel?

To reset the time and date on your alarm panel:

• Enter your 4-digit code, then #63 and follow the voice prompts.
• Press the ADD button after each option is entered. For example, your will be prompted to enter a 2 digit hour then press ADD to accept and then you will be prompted to press 1 for AM or 2 for PM, then press ADD and the follow the voice prompts.
  • So if it is 4:30PM, you will need to enter 04 ADD, 2 ADD, 30 ADD
    • If at any point you need to start over you can press the OFF button 3 times and start over

How do I bypass zones?

To bypass zones:

• Enter your 4-digit code, then 6 (BYPASS), then 2 digit zone number, (For example, if your 4-digit code is 1234 and you want to bypass Zone 4, enter 1234 6 04)

Please note you will be unable to bypass a smoke detector. Bypass will be erased when the alarm is disarmed. Bypassing zones has to be set prior to each time the system is armed.

What does it mean when my panel displays an FC error?

This means the alarm failed to communicate with monitoring at one time. It could be possible the dial tone dropped at the location.

Steps to perform a Communication Test or Comm Test:

• Check the telephone line for dial tone.
  • If no dial tone, call HTC Repair at 843-365-2186.
  • If dial tone is present, continue to the next step.
  • Make sure all windows and doors are closed and the system is reading “Ready to arm” on panel.
  • The landline phone must be on the receiver and cannot be in use for this test.
• Enter 4-digit code, then 5 for TEST
  • The system may make a loud beeping noise during test and “TEST” may appear on the screen.
  • Wait approximately 1 minute
  • Enter 4-digit code then press the OFF button, then repeat the steps again
• If the error remains after the test, the alarm will need to be intentionally triggered by following these steps:
  • Call the monitoring center 843-369-0063 to place the account on TEST for 15 minutes, then set and intentionally trigger the alarm
  • Allow the alarm to go off for 45 seconds, then enter in your 4-digit code and press OFF, then enter in 4-digit code and press OFF again
• If communication error is still present, please report to HTC Technical Support at 843-365-2186 available 24/7.

How do I test my alarm system?

This process will not send any alarm signals to monitoring stations.

• Enter 4-digit master code, then press 5 (test)
  • All lights will illuminate for 3 seconds and the external sounder will sound for 2 seconds.

• Open each protected door and window in turn and listen for 3 beeps followed by the voice descriptor.
  • Ex: when a door is opened, the panel should beep 3 times and then the voice announcement should sound identifying the zone. The zone information will also appear on the panel and then disappear once the door is closed.

• Walk in front of all motion sensors to check.
  • The display of the panel will show which motion is being triggered when you walk in front of it.The panel will clear when the detector no longer senses motion.
  • Note: there is a 3 minute delay between activations for wireless motion detectors to conserve batteries.
• To Exit Test mode, enter your 4-digit master code then press OFF

How do I perform a system test?

This process of performing a system test will not send any alarm signals to monitoring stations.

• Enter 4-digit master code, then press 5 (test)
  • All lights will illuminate for 3 seconds and the external sounder will sound for 2 seconds.
• Open each door and window in turn and listen for 3 beeps followed by the voice descriptor.
  • Ex: when a door is opened, the panel should beep 3 times and then the voice announcement should sound identifying the zone. The zone information will also appear on the panel and then disappear once the door is closed.
• Walk in front of all motion sensors to check.
  • The display of the panel will show which motion is being triggered when you walk in front of it.
  • The panel will clear when the detector no longer senses motion.
    • Note: there is a 3 minute delay between activations for wireless motion detectors to conserve batteries.
  • To Exit Test mode, enter your 4-digit master code then press OFF

*If TEST mode is not turned off, the panel will beep every 3 minutes to notify that the system is still in test mode.