User Codes, Call Lists & Verbal Passwords

The Master User Code is the primary access code for your security system. It allows the authorized user to arm and disarm the system, manage user codes, and make certain changes to system settings.

Because it provides administrative control over the system, it should only be shared with trusted individuals.

If you forget your Master User Code, the available options depend on whether you have Alarm.com (ADC) access.

• If you do not have ADC: A billable service call will be required to reset the Master User Code. Call HTC Technical Support at 843-365-2186 to request a visit from a technician.
• If you have ADC: You can view your Master User Code by logging in to Alarm.com and navigating to Users. (Link the page that has the ADC instructions for this procedure)

A Call List is the list of contacts associated with your security account. These contacts may be notified by the monitoring center in the event of an alarm, emergency, or other account-related activity. Keeping your call list current helps ensure the right people can be reached when needed.

Call HTC Technical Support at 843-365-2186 for assistance. After your account has been verified, an HTC Tech Support agent can update the call list on your behalf.

A Verbal Passcode is a security phrase or password used to verify your identity when speaking with the monitoring center or technical support. It helps protect your account by ensuring that only authorized individuals can request changes, receive account information, or cancel alarm dispatches. Your verbal passcode should be kept confidential and known only to authorized account holders. The verbal passcode is the ONLY way to cancel dispatch for an alarm event.

Call HTC Technical Support at 843-365-2186 for assistance. If you know your current verbal passcode and would like to change it, an HTC Tech Support agent can update it for you after verifying your account information.

The process depends on whether you have Alarm.com (ADC) access.

• If you do not have ADC: You will need to visit an HTC office and present a valid photo ID to have your verbal passcode updated.
• If you have ADC: Call HTC Technical Support at 843-365-2186 for assistance. After your account has been verified, an HTC Tech Support agent can assist you with identifying your verbal passcode.