Home Phone Support

  1. We suggest to check that your phones are hung up properly and/or turned off.
  2. Checking the phones can sometimes clear any trouble that you may be having and it also may reduce the chance of a service charge if your telephone equipment is found to be faulty or is the cause of the problem. The best way to check your telephone equipment:
    1. Unplug all equipment plugged into the phone jacks, i.e., telephones, fax machines, answering machines, etc.
    2. It is recommended that a corded (analog) phone be used to check the jacks for dial tone. If you do not have a corded phone, use what you have but check multiple jacks in your home.
    3. If you still have no dial tone on the line, please call technical support for further assistance at 843-365-2186.

Noise on your telephone can be caused by many different factors. It may sound like a hum/buzz or static/crackle. If this is occurring on your telephone line, try the following:

  1. Check connections on the telephones and the cords connecting the telephones to the phone jacks. A loose connection can cause this issue.
  2. If this does not clear the issue, please call 843-365-2186 for HTC technical support.

Checking your telephones and connections may clear the issue and reduce the chance of a service charge if the trouble is found to be a faulty telephone.

HTC Voicemail instructions can be found below in the HTC Calling Features section of this page.

HTC Calling Feature instructions can be found in the front pages of your HTC Telephone Directory or below in the HTC Calling Features section of this page. 

The scenarios listed above are examples of what is called “phone spoofing”, “caller ID spoofing” or “neighbor spoofing”. This practice is very common with scammers and robocallers attempting to get the recipient to answer the phone. Unfortunately, at this time, we do not have a way to stop this from happening.

For more information you can read an article from the Better Business Bureau here.

The scenarios listed above are examples of what is called “phone spoofing”, “caller ID spoofing” or “neighbor spoofing”. This practice is very common with scammers and robocallers attempting to get the recipient to answer the phone. Unfortunately, at this time, we do not have a way to stop this from happening.

For more information you can read an article from the Better Business Bureau here.

If you get this message trying to reach a number, it means the number was dialed as long distance but it is not actually a long distance number. If you hang up and the 10 digit number without the 1 at the beginning the call should go through. See here for areas that are often mistaken as long distance.

There are many different Caller ID databases used across the country that usually do not update their information at the same time or as often as others might. Telephone companies do not always use the same database so the person you are calling may not have updated information due to the database being used by their carrier not being completely up to date. It could possibly take several weeks for updates to be completed. We do not have a way to expedite this process at this time.

HTC Calling Features