High-Speed Internet Support

 

To connect an Android phone to a wireless network:

  • Navigate to Settings App

 

  • Under “Wireless and Networks” verify Wi-Fi, is turned on.
  • You may have to wait a moment as your Android device detects wireless networks in range, and displays them in a list.
    Press the Wi-Fi network name that you want to connect to. If the network is not secured, the connection should complete successfully and you can skip the remainder of these instructions. If a padlock symbol is displayed to the right of the the network name, it is secured and requires a password (also known as a Passphrase or Key) to complete the connection.

 

  • If prompted, enter the correct Wi-Fi network password, and press Connect. This will complete your connection to the wireless network.

 

To connect an iPhone to a wireless network:

  • Navigate to Settings App

 

  • Make sure Wi-Fi is turned on.
  • Tap the name of the secure Wi-Fi network you want to join.

 

  • Enter the password for the secure Wi-Fi network, then tap Join.

 

  • After you join the network, you’ll see a check mark next to the network you are connected to.

 

To connect a Mac to a wireless network:

  • Secure Wi-Fi networks are password-protected and have Lock icon by their names. 

    1. Click Wi-Fi icon in the menu bar. If Wi-Fi is off, click Wi-Fi off icon, then choose Turn Wi-Fi On.
    2. Choose a network.
    3. Enter the password, then click Join.
    4. A check mark will be displayed beside your network name when connected.

 

 

To connect a Windows PC to a wireless network:

  • Select the Network or the Wi-FI icon in the notification area.

 

  • In the list of networks, choose the network that you want to connect to, and then select Connect.

 

  • Type the security key (often called the password).
  • Follow additional instructions if there are any.

 

  • Under your Wi-Fi network name you will see the status of Connected and the Connect button will change to Disconnect when you are successfully connected. 

 

See how fast your internet is. Remember, there are many factors that affect Wi-Fi signals, so try this speed test both by using your Wi-Fi connection and by plugging an ethernet cable directly into your router. Before clicking on “GO” make sure the server shows as Horry Telephone Cooperative. 

Many factors can affect theWi-Fi speed and signal coverage of your Internet connection associated with your wireless home network.

These include, but are not limited to, the age and number of devices, the types of internet activities, the location of the modem/router, the type of home construction materials used, along with the tier of subscribed bandwidth Internet service.

Here are some tips that may help optimize your experience with your HTC Home Wi-Fi.WiFi interference

Wi-Fi Position

Position

Your HTC Home Wi-Fi router/modem should be positioned as close to the middle of your home as possible. Walls, mirrors, and metal furniture can obstruct the wireless home networking signal reducing the performance. Studies have shown that wireless home networking signals travel best downward and laterally, like a cone. For best results, your router/modem should not be placed on the floor, in a closet/cabinet, and should not be obstructed by furniture.

 

 

Wi-Fi Interference

Interference

The modem/router should be as free of interference from other wireless equipment in your home as possible. Wireless surround sound systems, phone systems, security cameras, baby monitors, game consoles, and even microwave ovens, can cause poor performance of your wireless home network. Often changing the location of the base units for these wireless systems and/or turning those systems off can improve performance of your wireless home network for Internet access.

Signal interference from neighbors may also impact the performance of your wireless home network if devices they use in their home are on the same frequency. Wi-Fi networks in apartments, condos and townhomes often experience channel congestion. If you have questions about this, HTC Technical Support can help you identify if there is congestion, assist and suggest changes for better performance.

 

Wi-Fi Devices

Devices

The age and model of devices can affect the performance of your wireless home network. Older devices use a different wireless standard and can slow down all other device connections to the Internet. Check the standard of the devices using wireless connection; if any are 802.11b or 802.11g, they will slow down and decrease the signal coverage for all your 802.11n and 802.11ac devices. Gaming consoles often perform best if they are “hard wired” to your Internet connection. Some wireless routers provide dual frequency signals which may help in the performance and coverage of your wireless home network.

As the number of devices using the home networking signal increase, including smartphones, tablets, wireless cameras, etc., a strain is put on your wireless network. Upgrading to the next level of bandwidth and using a router that allows for both the 2.4 GHz and 5.0 GHz frequencies may provide faster Internet connections for the household and greater wireless home networking signal strength.

The success of your HTC Home Wi-Fi is dependent upon you making sound decisions with the technician for proper placement of the wireless router/modem within your home. If you make decisions against the recommendations of the technicians there may be subsequent charges should HTC have to return to your home because of wireless performance.

The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. 

5GHz provides faster data rates at a shorter distance, whereas 2.4GHz offers coverage for farther distances, but may perform at slower speeds.

The 2.4 GHz has a farther range than the 5 GHz frequency as the higher frequency signals cannot penetrate solid objects like walls and floors as well as lower frequency signals.

Many devices only use the 2.4 GHz frequency, and these devices are all attempting to use the same “radio space” which can cause overcrowding of the channels. Interference can cause slower speeds and intermittent connectivity issues.

If faster speeds are more important to you, 5GHz is usually a better choice than 2.4 GHz.

If wireless range is more important to you, 2.4 GHz is usually a better choice than 5 GHz.

Wi-Fi speeds are affected by the number and age of devices connected, the placement of the Wi-Fi router, and interference from other equipment and even from neighbors’ home Wi-Fi. As fast as our Wi-Fi may be, connecting via Wi-Fi is not as fast as connecting through a wired connection.

<video coming soon>

Video showing how to install a Zyxel and explanation of different setup for DSL vs PON. Also video for installing a cable modem as well. We need to mirror exactly how the customer receives it from Branch to how they would be installing it. Make sure they know to ignore any included instructions in the box aside from the guide that HTC gives them.

<video coming soon>

Video of simply power cycling the different modems.  This could be a 30 second video of all our equipment lined up and showing someone simply unplugging them and plugging them back in. 

The WPS and the factory reset buttons on the HTC High-Speed Internet equipment are reserved for HTC Technical Support representatives and HTC on-site repairmen.  These buttons should only be pressed if an HTC Technical Support representative advises you to do so.  Pressing the WPS or the factory reset buttons may result in a complete reset of your Wi-Fi network name back to factory and/or a complete inability to connect to the Internet.

To check your HTC e-mail through the Webmail portal please visit the HTC Connect homepage

  • In the upper right corner on the webpage click on Webmail Login. 
  • Type your e-mail user id and password into the required fields.
  • Click Sign In 

See below for a video walk-through on how to check your HTC e-mail through the Webmail portal.

<video coming soon>

Quick video showing how to do it through Webmail and also show how to login to member services to manage all the accounts.

E-mail Setup Instructions

If you use email software like Outlook or Mac Mail, see below for further details and help with setup. Your email address will continue to end in @sccoast.net

Server Settings

Incoming Mail (POP3) Server – Requires SSL: 

pop.sccoast.net

Use SSL: Yes

Port: 995 

 Incoming Mail (IMAP) Servers – Requires SSL:

IMAP allows you to check new and previously read and sent email from any computer or mobile device.

Should you wish to use IMAP, follow the instructions appropriate for your email client (continue to use your @sccoast.net email address).

imap.sccoast.net

Use SSL: Yes

Port: 993 

 Outgoing Mail (SMTP) Server – Requires TLS:

 smtp.sccoast.net

Use Authentication: Yes

Use STARTTLS or SSL: Yes

Port: 465 or 587

 

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