How to Weather a Storm and Stay Connected With HTC

Posted on July 24, 2026July 8, 2026 by Brian Jernigan

Hurricane season brings more than strong winds, storms and heavy rain. Severe weather can also affect the technology that keeps your home connected.

Internet service, security systems, streaming devices, and smart home equipment all rely on proper preparation. Fortunately, a few simple steps can protect your equipment and make recovery easier if outages occur.

Here are several ways to prepare your home technology during hurricane season.

Protect Your Equipment from Power Surges

Lightning strikes and power fluctuations are common during severe weather. Unfortunately, both can damage electronic devices in an instant.

Before a storm:

– Fully charge cell phones, tablets, laptops, and portable battery packs.

– Plug routers, modems, computers, televisions, and other electronics into quality surge protectors.

– Consider using an uninterruptible power supply (UPS) for critical equipment, such as internet routers, home office devices, or security systems.

– If a major storm approaches, unplug non-essential electronics when it is safe to do so.

Keeping your devices charged makes it easier to receive emergency alerts, weather updates, and communicate with loved ones during power outages.

Likewise, a surge protector is an affordable investment that can help prevent costly equipment replacement after a storm.

Consider Backup Power Options

Power outages may last a few minutes or several days, depending on the severity of the storm.

Backup power options include:

– Battery backup (UPS) units for routers and modems

– Portable power stations

– Standby or portable generators used according to manufacturer safety guidelines

However, backup power does not guarantee internet service. HTC services depend on power at both your home and HTC’s network facilities. If equipment serving your area loses commercial power and backup systems become depleted, internet connectivity may remain unavailable until power is restored.

Download the HTC MyAccount App

One of the best ways to remain prepared during hurricane season is downloading the free HTC My Account App. Be sure your login credentials are current and easy to access.

The HTC My Account App allows you to:

– View account information and manage passwords

– Update billing information and communication preferences

– Report service outages

– View open support tickets you create

– Receive important service outage alerts

Learning how to use the app before severe weather arrives helps you stay informed and provides added peace of mind when conditions become challenging.

Verify Your Contact Information

Accurate contact information allows HTC to share important service updates when you need them most.

Take a few moments to confirm your:

– Mobile number

– Email address

– HTC Personal Preferences settings

Keeping this information current helps ensure you receive timely outage updates, restoration information, and other important service announcements.

Know How to Report an Outage

When severe weather affects service, knowing how to report an outage quickly can save valuable time.

Before a storm, be sure to:

– Familiarize yourself with outage reporting through the HTC My Account App or HTCinc.net.

– Save HTC Technical Support’s phone number, 843-365-2186, in your contacts.

– Keep your account information readily available.

HTC Technical Support representatives are available 24 hours a day, seven days a week to assist members throughout storm-related events.

Stay Informed During the Storm

Weather conditions can change quickly. Therefore, it’s important to have multiple sources of reliable information.

Consider monitoring:

– Local emergency management agencies

– NOAA Weather Radio

– Local news outlets

– Utility outage maps

– The HTC My Account App

Using multiple sources helps you stay informed, even if one communication method becomes unavailable.

HTC Keeps You Connected

Hurricane season is unpredictable. However, preparing your home technology ahead of time can reduce stress and help keep you connected when it matters most.

Protect your equipment, verify your account information, download the HTC My Account App, and learn how to report an outage before severe weather arrives.

A few simple steps today can make a big difference tomorrow.

Stay safe, stay informed, and stay connected with HTC this hurricane season.