Passwords & Batteries

What is my passcode?

The passcode is the four-digit PIN that is used to arm and disarm your security system. The passcode is chosen by you and set up at the time of installation, HTC does not have record of your individual passcode.

If you need to change your passcode, you can do so by calling HTC Technical Support at 843-365-2186, available 24/7.

If you have forgotten your passcode, please contact HTC Technical Support at 843-365-2186, available 24/7. An onsite visit will need to be scheduled.

What is my alarm password?

The password is a word and in some instances a number that is set up with you at the time of installation for you to provide to the monitoring company for verification purposes in the event an alarm is triggered.

You will need to provide the password to clear the alarm once you receive a call from monitoring.

If you need to change your password, you can do so by calling HTC Technical Support at 843-365-2186, available 24/7.

If you have forgotten your password, you will need to go by any HTC retail location and present your ID and a representative will be able to assist you.

What is a call list and how do I make changes to it?

A call list is a list of people that you would like to have called in the event an alarm is triggered. This list is provided to HTC by you at the time of installation and can be altered at any time you choose.

To make a change to your call list, call HTC Technical Support at 843-365-2186, available 24/7.

What kind of batteries does my alarm system use?

Find your panel among those pictured on this page and click on it for the answer, as the batteries vary for the different panels.