Enrollment is now open for the Emergency Broadband Benefit Program. Click here to learn more and enroll.

Currently, only Horry County charges for false alarms.

False alarms can be reduced by becoming familiar with proper arming and operation of your alarm system. Train everyone who uses your system. Testing your system on a regular basis; monthly or weekly is suggested. Be sure all devices are properly mounted and are clear of dust and cobwebs. In instances where a door or window contact is going into alarm it could be caused by the door not closing properly or by a weak door magnet that needs to be serviced.

In some cases a dialer delay may be active on your system. If this is the case you may have turned your system off before the signal was transmitted. Another reason may be an interruption in your phone service that prevented the signal from being transmitted. The signal history can be checked in the monitoring software to see if the signal was received.

Actual police response is at the mercy of the police department. The alarm history can be checked in the monitoring software to verify that an alarm occurred.

As long as you have your current Pass Code you can contact our business office at 369-7233 to change this information.

Duress codes should be used only when the system has to be disarmed under a “stressful” situation. When a “Duress” alarm is sent to the central station, police are immediately dispatched without alarm verification.

Call the Central Monitoring Station at (800) 868-0063 and request your account be placed on test. You will need your Pass Code. Arm your alarm and wait for exit time to expire. Now you may activate as many devices as you wish. Allow siren to sound for at least 30 seconds. Disarm the system; you will have a zone number displayed for each zone you activate. This same information should have been received by the Central Monitoring Station. In the event a zone does not appear, re-test the system. Each zone should be tested once each month.