BL are an Federal Communications Commission (FCC) requirement and it also aligns with HTC’s commitment to transparency about our pricing. The goal of BL is to help members better understand their internet services and pricing.

BL include the following information:
     • Internet speeds
     • Monthly plan and price
     • Taxes and other fees such as early termination fees and one-time charges
     • Typical network performance including speed and latency

The pricing on the BL may not match your monthly bill. The BL is not a quote of your monthly bill. The BL reflects standard pricing and may not include promotional discounts nor partial charges. Any applicable promotional discounts may change the price of the service.

The speed listed on the BL is what you can expect to receive based on wired connections that our network delivers to your home modem, router or other equipment. Download speed measures how fast information can transfer to you over the internet such as downloading files, websites or streaming video. Upload speed measures how fast outgoing information can transfer from you over the internet such as uploading files or sending attachments in emails. Actual speeds are impacted by many factors and may vary.

Latency is the delay between action and response. Latency is measured in milliseconds (ms) and is generally affected by the distance between the router and the modem. The latency displayed on the BL is typical though it may vary.

Visit the FCC website to learn more about BL.

To view the Broadband Label for your home Internet plan, go to HTC My Account, login and click Broadband Label.